Specifications for user devices

Ensure optimal performance of Unifocus software by reviewing the device specifications outlined below. This page provides the necessary system requirements for desktops, laptops, and mobile devices to help you achieve the best user experience.

Last updated: June 7, 2024.

 

Desktop/laptop specifications

Operating System

Windows 10 and above.

Processor

Intel Core i3 and above.

AMD

  • EPYC 7252 and above.

  • Ryzen 3100 and above.

RAM

4 GB and above.

Browser

Google Chrome (latest version).

Mozilla Firefox (latest version).

Microsoft Edge (latest version).

Safari (latest version).

Recommended browser: Google Chrome.

 

Mobile app specifications

Unifocus iOS and Android applications are developed to be compatible with devices that meet the following specifications:

 

Apple iOS

Operating System *

iOS 14 and above.

Preferred iOS Devices

iPhone 11 and above.

 

Google Android

Operating System *

11.0 and above (Preferably stock Android).

Processor

1.4 GHz and above.

RAM

3 GB and above.

Preferred Brands

Motorola, Samsung, One Plus, and Google phones.

Unsupported Devices

Huawei.

 

Additional information

  • We support the current and the last three versions of both iOS and Android operating systems. Our apps are optimized exclusively for mobile devices, not tablets.

  • Operating systems are typically released annually. When selecting devices, consider the longevity of compatibility with these systems. Devices with lower specifications are more likely to be incompatible with new releases.

  • Devices that cannot be upgraded beyond the minimum required operating system should be budgeted for replacement within one year.

  • Before placing a bulk order, ensure that a device meeting the above specifications is procured and tested.

  • When implementing Mobile Device Management (MDM) on devices, apply the MDM to a test device first to confirm compatibility with applications, features, and notifications.

Support

Whether you're facing a technical issue or have a question about one of our products, the Unifocus Service Desk team is here to help. With our user-friendly support process, you can submit a ticket and track the progress of your request in real-time. Our knowledgeable staff is available to quickly assist you with any questions or concerns.

Click here to access the Unifocus Service Desk portal.

Our global support email address is support@unifocus.com.

Our support phone number is 1-972-512-5130.