Sorting and filtering the Glitch console
The Glitch console is a highly customizable screen that can be configured to suit your needs. You can sort, search, and filter the screen and save your preferences using the view functions.
Changing properties
If you have access to multiple properties, the Select properties (
) button is available. To change properties:
-
Select Select properties (
). -
From the drop-down list, select a property.
-
Select Save.
The Glitch console updates with information for the property that you selected.
Saving a view
You can save a set of preferences as a custom view. The next time you load the screen, your preferred sort and filter options will be automatically applied.
-
To save a view, select My view, and then select Save view.
Your preferences are saved and will be applied automatically the next time you access the screen.
Loading a saved view
-
To load a previously saved view, select Load view.
Filtering by status
To filter the console by status, do one of the following:
-
Select All to view all glitches, open and closed.
-
Select OPN to view open glitches.
-
Select CLS to view closed glitches.
Searching the console
You can search for a glitch by entering keywords, such as a guest's name, employee's name, location, or description, in the Search bar.
-
Type a keyword in the Search bar.
Suggestions appear below the Search bar. -
Select one of the suggestions or press Enter or Return on your keyboard.
The console updates to show glitches matching your entry.
Grouping glitches in expandable rows
Grouping glitches allows you to quickly see all glitches associated with a certain location, department, category, or description.
For example, a guest complained of a sharp drop in temperature in room 217. You can group glitches by location and expand the row for 217 to quickly see if the room has a history of A/C maintenance calls.
-
To group glitches, select the Grouping drop-down menu, and then select Location, Department, Category, or Description.
The console updates to display the collapsed rows.
Removing groupings
-
To remove groupings, select Clear Grouping (
).
The console updates to display ungrouped glitches.
Filtering glitches with the Filters dialog box
The Filters dialog box can help you to reduce the number of visible records by applying any combination of multiple filters.
-
Select Filters (
).
The Filters dialog box appears. -
Using the drop-down menus and radio buttons, select the filters that you want to apply.
Click here for field descriptions.
Filters on the Filters dialog box
Filter Description Notes Location
Name or number of the room in which the incident occurred.
Department
Department that was most impacted by the glitch.
Tagged staff
Employees who were tagged on the glitch.
VIP
Guest VIP status.
Category
The general descriptor that best matches the incident.
Description
Type of issue that occurred.
Glitch staff
Employee assigned to resolve the glitch.
Logged by
Employee who registered the glitch in the software.
Staff involved
Employees who were involved or present at the time of the incident.
Investigation
Display glitches with or without investigation remarks. Options:
-
Yes—displays glitches with investigation.
-
No—displays glitches without investigation.
-
Ignore—no filter applied.
Default: Ignore.
Recovery
Display glitches with or without recovery actions taken. Options:
-
Yes—displays glitches with recovery.
-
No—displays glitches without recovery.
-
Ignore—no filter applied.
Default: Ignore. Apply
Saves your changes and closes the dialog box.
Cancel
Closes the dialog box without applying your changes.
-
-
Select Apply.
The dialog box closes, and the console updates to display record that match your selected filters.
Changing the sort order
You can change the order in which glitches appear on the console using the Sort by drop-down menu.
-
Select the Sort by drop-down menu (
). -
Choose one of the following sort options:
-
Updated date/time.
-
Logged date/time.
-
Incident date desc.
-
Location desc.
The console updates based on your selection.
-
Moving between pages on the console
-
To move between pages of the console, do one of the following:
-
Select the left arrow (
) to go to the previous page. -
Select the right arrow (
) to go to the next page. -
Select the left-facing double arrow (
) to go to page 1. -
Select the right-facing double arrow (
) to go to the last page.
-
Viewing the screen legend
The Glitch console contains a variety of icons. To view the legend:
-
In the upper-right corner of the screen, select Legend (
).
The Legend window appears.
Refreshing the screen
Refreshing the Glitch console reloads the screen with the most up-to-date information. To refresh:
-
In the upper-right corner of the screen, select Refresh (
).