Unifocus User Documentation
Welcome to the Unifocus User Documentation help site. This comprehensive online help system provides documentation for our powerful software solutions that span labor management, time and attendance tracking, financial management, surveys, operations, reporting, and analytics.
For additional information, see the sections below:
Key help links
Release information
This table provides release information for Unifocus software products.
| Products | Information and upcoming release dates |
|---|---|
|
Workforce Management Time & Attendance, Labor, Financial |
Our workforce management products are typically released or upgraded every other Wednesday evening (CT). Upcoming releases:
|
|
Operations Housekeeping, Maintenance, Inspection, Service, Glitch |
Our products for service operations and property and asset management are typically released on the last week of every month, across four data centers. The deployment typically spans the entire final week of the month. Upcoming releases:
|
|
Survey Solutions |
Our Survey Solutions products are typically released or upgraded every other Wednesday evening (IST). Upcoming releases:
|
Customer education
Along with our online help and digital learning experiences, Unifocus offers additional education and user assistance resources for customers. With our Q&A-style webinars, you can interact with our expert team members who can provide guidance, instruction, and advice on our software solutions. Please see the sections below for more information and links to register.
|
Unifocus Planning and Scheduling Q&A Session |
Join us for an interactive Q&A webinar focused on best practices for using the Unifocus Planning and Scheduling software. Learn how to optimize labor planning, improve scheduling accuracy, and make the most of key system features to enhance operational efficiency. Attendees will have the opportunity to ask questions, explore real-world scenarios, and gain practical insights into common challenges and proven strategies for maximizing the value of Unifocus within their organizations.
Monday, July 13, 2026—1:00 PM to 2:30 PM CDT
Note: Registration deadline is July 6, 2026. |
|
Unifocus Time & Attendance Q&A Session |
Join us for an interactive Q&A webinar focused on best practices for maximizing the value of Unifocus Time & Attendance. Learn how to improve time-tracking accuracy, streamline time card reviews and approvals, manage exceptions, and use reporting tools to support compliance and payroll accuracy. Attendees will have the opportunity to ask questions, explore real-world scenarios, and gain practical insights into managing employee punches, maintaining accurate time cards, and improving operational efficiency. Whether you are new to the application or looking to refine existing processes, this session will provide actionable guidance to help you optimize time and attendance management across your organization.
Tuesday, July 14, 2026—1:00 PM - 2:30 PM CDT
Note: Registration deadline is July 6, 2026. |
Support
Whether you're facing a technical issue or have a question about one of our products, the Unifocus Service Desk team is here to help. With our user-friendly support process, you can submit a ticket and track the progress of your request in real-time. Our knowledgeable staff is available to quickly assist you with any questions or concerns.
Click here to access the Unifocus Service Desk portal.
Our global support email address is support@unifocus.com.
Our support phone number is 1-972-512-5130.
System maintenance
The next scheduled system maintenance is on Saturday, July 18, 2026 from 18:00 (6:00 PM) to 20:00 (8:00 PM) CST
System Maintenance
The Unifocus IT team performs system maintenance from 18:00 (6:00 PM) to 20:00 (8:00 PM) Central on the second and third Saturday of each month. During this window, some of our applications and services might be slow or unavailable. For more information, see https://status.unifocus.com.