Unifocus User Documentation
Welcome to the Unifocus User Documentation help site. This comprehensive online help system provides documentation for our powerful software solutions that span labor management, time and attendance tracking, financial management, surveys, operations, reporting, and analytics.
For additional information, see the sections below:
Key help links
Release information
This table provides release information for Unifocus software products.
| Products | Information and upcoming release dates |
|---|---|
|
Workforce Management Time & Attendance, Labor, Financial |
Our workforce management products are typically released or upgraded every other Wednesday evening (CT). Upcoming releases:
* Software releases might be delayed due to holiday schedules. |
|
Operations Housekeeping, Maintenance, Inspection, Service, Glitch |
Our products for service operations and property and asset management are typically released on the last week of every month, across four data centers. The deployment typically spans the entire final week of the month. Upcoming releases:
* Software releases might be delayed due to holiday schedules. |
|
Survey Solutions |
Our Survey Solutions products are typically released or upgraded every other Wednesday evening (IST). Upcoming releases:
|
Customer education
Along with our online help and various training options, Unifocus offers additional education and user assistance resources for customers. With our Office Hours and Open UNI sessions, you can interact with our expert team members who can provide guidance, instruction, and advice on our software solutions. For
Open UNI
Unifocus University, or UNI, is Unifocus's online learning hub. Open UNI offers computer-based training courses for Time & Attendance and Labor Management that you can take free of charge and at your own pace. One of our skilled educators will walk you through the use of our products. This is a perfect opportunity to provide a refresher to your team or to introduce new teammates to the Unifocus software.
Seating is limited and is on a first-come, first-served basis.
|
Time & Attendance for Managers |
The purpose of this course is to enable managers to track time and attendance figures, modify and approve employee punches, manage employee records, and understand labor reports. This course will also teach managers how to enroll employees and use the Unifocus Time Clock.
Tuesday, October 14, 2025—10:30 AM to 1:00 PM CDT
|
|
Planning and Scheduling for Managers |
The purpose of this course is to teach managers to better utilize the principles of labor management within the Unifocus Labor Management software.
Wednesday, October 15, 2025—10:30 AM to 1:00 PM CDT
|
Are you enrolled in UNI ?
If you’re not currently registered for UNI, please send an email with your name, email address, your company, and your role to:
training@unifocus.com
Your credentials will be emailed to you!
Office Hours
Need a quick refresher on a task or some guidance on how to effectively use Unifocus software? With Office Hours, you'll have access to a Unifocus educator for two hours to discuss Time & Attendance and Labor Management software. Register for the next Office Hours soon, as time slots fill up fast*.
|
Time & Attendance for Managers |
Tuesday, October 21, 2025—10:30 AM to 1:00 PM CDT
|
|
Planning and Scheduling for Managers |
Wednesday, October 22, 2025—10:30 AM to 1:00 PM CDT
|
*All sessions are on a first-come, first-served basis. If you are unable to attend your session, please cancel your registration so another person may attend.
Support
Whether you're facing a technical issue or have a question about one of our products, the Unifocus Service Desk team is here to help. With our user-friendly support process, you can submit a ticket and track the progress of your request in real-time. Our knowledgeable staff is available to quickly assist you with any questions or concerns.
Click here to access the Unifocus Service Desk portal.
Our global support email address is support@unifocus.com.
Our support phone number is 1-972-512-5130.
System maintenance
The next scheduled system maintenance is on Saturday, October 11, 2025 from 18:00 (6:00 PM) to 20:00 (8:00 PM) CST
System Maintenance
The Unifocus IT team performs system maintenance from 18:00 (6:00 PM) to 20:00 (8:00 PM) Central on the second and third Saturday of each month. During this window, some of our applications and services might be slow or unavailable. For more information, see https://status.unifocus.com.