Glitch Action Reasons screen

Depending on your corporate and property user selections, the Glitch Action Reasons screen displays two separate views:

  • Glitch Action Reasons—Use this view to specify reasons for actions taken to resolve issues reported by guests. It is available only to corporate users.

  • Glitch Recovery Options—Use this view to address guest dissatisfaction with services, aiming to enhance guest satisfaction. It is available only to property users.

This topic provides user interface overviews and field descriptions for the following:

Controls

The screen features the same controls for each view.

Controls on the Glitch Action Reasons screen

# Control Description Notes

1

Select corporate user

Select the corporate user for the glitch.

Required.

This option is available only if you are a corporate user.

2


Select property user

 Select the property for the glitch.

Required.

This option is available only if you are a property user.

If there is more than one property, a drop-down menu appears next to the radio button.

3

Search

Select glitch category, glitch description, and description as required.

  

4

Export

Export the screen to an Excel spreadsheet.

  

5

Refresh

Refresh the screen.

  

 

Glitch Action Reasons view

Fields on the Glitch Actions Reasons view

# Field Description Notes

1

Glitch Action Reasons

To address the issue raised by the guest and resolve the glitch, you can provide a specific reason for the action taken.

Glitch actions reasons has below available actions:

  • Action Reason Description—Add action reasons by providing a specific reason for the action taken to resolve the glitch.

  • Action Reason Type—Add action reason type as close and reopen.

  • Add Reason—Allows you to add the reason.

This section is available only if you are a corporate user.

 

2

Closed Reason(s)

List of closed reason descriptions.

Available actions include:

  • Actions—List of all the actions taken against each description.

  • Edit ( )—To edit a glitch reason description.

  • Delete ( )—Deleting a glitch category from the list

  

3

Reopen Reason(s)

 

List of reopened descriptions

Available actions include:

  • Actions—List of all the actions taken against each description.

  • Edit ( )—To edit a glitch reason description.

  • Delete ( )—Deleting a glitch category from the list

  

 

Glitch Recovery Options view

Fields on the Glitch Recovery Options view

# Field Description Notes

1

Glitch Recovery options

This section includes the following fields and controls:

  • Recovery Option Name—Name for the new recovery option.

  • Maximum Cost—Maximum cost associated with the recovery option

  • Add Recovery Option—Select once you have entered the required information.

Required.

This section is available only if you are a property user.

2

Recovery option

List of recovery options and its maximum cost.

  • Recovery Options—List of recovery options.

  • Maximum Cost—The total cost of the recovery options.

  • Actions—List of all the actions taken for each description.

Required.

This section is available only if you are a property user.