Guest details tab on the New glitch screen
When registering a glitch, you must select a source to record the contact information for the person who has experienced a problem at your property. If that person is a guest at your property who has already been registered in the system, any previously logged information about that guest appears in the Guest details tab to the right of the New glitch form.
You can use this tab to view guest information, send complimentary items to their room, and manage any other glitches that are attached to the guest record.
Guest details tab header section
Fields on the Guest details tab header section
| Field | Description | Notes |
|---|---|---|
|
Nationality |
The flag indicates the home country of the guest. |
Read-only. |
|
Room number |
Name or number of the room to which the guest is registered. |
Read-only. |
|
Name |
Name of the guest. |
Read-only. |
|
Image |
A photo of the guest, if available. |
Read-only. |
|
Change image |
Upload a new image of the guest. |
|
|
Check-in & Check-out date |
Date when the guest is due to check in and when the guest is due to check out. |
Read-only. |
|
Pax |
Number of guests staying in the room. |
Read-only. |
|
VIP Level |
Code associated with the VIP level. |
Read-only. |
Reservation tab
Fields on the Reservation tab
| Field | Description | Notes |
|---|---|---|
|
Confirmation no. |
Confirmation number for the guest's reservation. |
Read-only. |
|
PMS reservation ID |
Identification number assigned to the reservation by your property management system. |
Read-only. |
|
Reservation status |
Indicates whether the guest is due to arrive, in house, or checked out. |
Read-only. |
|
Room type |
Type of room the guest is staying in, such as a suite with a king-sized bed, standard room with two double beds, and so on. |
Read-only. |
|
Room rate |
Price the guest is paying for the room, per night. |
Read-only. |
|
Sharer name |
Name of the secondary guest on the reservation, if applicable. |
Read-only. |
| Source |
Name of the service the guest used to book their reservation, such as hotel website, Hotels.com, Booking.com, and so on. |
Read-only. |
| Booking |
Booking origin code from your property management system, such as telephone, email, online booking, and so on. |
Read-only. |
| Group name |
Name of the group or organization that the guest is staying with, if applicable. For example, the guest might have received a special rate if they are staying for a convention or business trip. |
Read-only. |
| Traces |
Traces data from your property management system. |
Info tab
Fields on the Info tab
| Field | Description | Notes |
|---|---|---|
|
PMS profile ID |
Identification number assigned to the guest by your property management system. |
Read-only. |
|
Birth date |
Guest's date of birth. |
Read-only. |
|
Business title |
Guest's job title, if provided. |
This information might be useful if the guest is staying for a business trip. Read-only. |
|
Company name |
Name of the company or organization the guest works for. |
This information might be useful if the guest is staying for a business trip. Read-only. |
|
Language |
Primary language that the guest speaks. |
Read-only. |
|
Gender |
Guest's gender, used for identification purposes or demographics. |
Read-only. |
|
Last stay |
Date of the guest's most recent reservation prior to their current or upcoming stay. |
Read-only. |
|
Guest preference |
Jobs that have been saved as a guest preference. You can select an existing preference to auto-fill the New job form. |
|
| Address |
Address(es) registered to the guest for billing or contact purposes. |
Read-only. |
Jobs tab
Fields on the Jobs tab
| Field | Description | Notes |
|---|---|---|
| All |
All jobs associated with the guest. |
|
| OPN |
Open jobs associated with the guest. |
|
| UNS |
Unassigned jobs associated with the guest. |
|
| PRK |
Parked jobs associated with the guest. |
|
| SNL |
All jobs associated with the guest for which the employee assigned to work the job is not currently logged in. |
|
| CLS |
Closed jobs associated with the guest. |
Fields on the Glitches tab
| Field | Description | Notes |
|---|---|---|
|
All |
All glitches associated with the guest. Select a glitch to view details. |
|
|
OPN |
Open glitches associated with the guest. Select a glitch to view details. |
|
|
CLS |
Closed glitches associated with the guest. Select a glitch to view details. |