Unmapping a glitch description from properties

Unmapping a property allows you to adjust or remove outdated or incorrect glitch descriptions that no longer apply.

For example, previously, a hotel offered a coffee vending machine for guests. If the machine malfunctioned during a guest's stay, the hotel staff would report a glitch with the description: "Coffee vending machine not working." However, the hotel has removed the coffee vending machine and discontinued this service. As a result, the glitch description "Coffee vending machine not working" is now irrelevant and should be discarded.

To update their list of glitch descriptions, the hotel needs to unmap the property associated with "Coffee vending machine not working" and then delete the obsolete description.

1. From the main menu on the left side of the screen, select System Configuration (). The User Console screen appears.

2. Select Glitch Configuration () > Glitch Manager.
   The Glitch Manager screen appears.

3. In the table on the right, for the Glitch Description that you want to unmap, hover over the Actions column and select Map (). The Mapping Configuration dialog box appears.

4. Select Clear all () to unmap the property.

5. Select Submit.
   An Alert Success message appears.

   Note: If you see an unable to perform this action pop-window, it means the selected glitch description is currently being used in Alert Manager, Auto Jobs, and existing glitches. To unmap it, remove the glitch description to proceed with this action.

   • To unmap the glitch description from Alert Manager, Auto Jobs, and existing glitches do the following:
     
     

   Alert Manager:

   1. Select System Configuration()>Property Management ()>Alert Manager. The Alert Manager screen appears.

   2. From the Glitch Alerts, select the required Glitch Alert Name row and hover over the status column and select Edit (). The Edit Glitch Alert screen appears.

   3. From the Alerts, select Glitch.

   4. From the Glitch Description, In the search field, enter the glitch description you want to unmap or select View () to directly view the glitch description.

   5. Clear the box to unmap the required glitch description.

   Note:If there is only one glitch description mapped in the list, you will not be able to save and exit the screen. Make sure that at least one other description is mapped to unmap the required glitch description.

   6. Select Save & Exit. An Alert Success message appears.

   Auto Jobs:

   1. Select System Configuration()>Property Management ()>Auto Job Manager. The Auto Job Manager screen appears.

   2. From the Glitch Linked Auto Jobs, select the required Auto Job Name row and hover over the status column and select Edit (). The Edit Glitch Linked Auto Job screen appears.

   3. From the Trigger Job Definition, select Glitch.

   4. From the Glitch Description, In the search field, enter the glitch description you want to unmap or select View () to directly view the glitch description.

   5. Clear the box to unmap the required glitch description.

   Note:If there is only one glitch description mapped in the list, you will not be able to save and exit the screen. Make sure that at least one other description is mapped to unmap the required glitch description.

   6. Select Save & Exit. An Alert Success message appears.

   Close the existing glitch:

   1. From the main menu, select Glitch () > Glitch console. The Glitch console appears.
   2. In the search field, enter the glitch description you want to close.
   3. Select the glitch description. The Glitch details pane appears.
   4. At the top of the Glitch details pane, select Close. The Close glitch dialog box appears.
   5. From the Select reason drop-down list, select the option that best describes your reason for closing the glitch.
   6. In the Enter Remarks field, type any final notes that you want to add before closing the glitch.
   7. Select OK. The glitch is closed, and the dialog box closes.
6. After unmapping the glitch description from Alert Manager, Auto Jobs, and existing glitches,
   on the left pane, hover over Department and select the Delete () icon. The Confirmation dialog box appears.