Adding action reasons

Note: Action reasons are created and mapped at the chain level. Once established or mapped, they are automatically enabled across all properties within that chain.

1. From the main menu on the left side of the screen, select System Configuration ().
   The System Configuration module opens in a separate tab. By default, the User Console screen appears.
2. Select Maintenance Configuration () > Action Reasons. The Action Reasons screen appears.
3. In the New Reason Description field, type the reason description.
4. From the Action Reason Type drop-down list, select an action reason.
5. From the Service Reason Type drop-down list, select a service reason type to associate with the action reason.

Note: Make sure to map the reason description with service reason description. If the action reason mapping for a service reason description is not available (NA), the synchronization cannot complete and the action reason will not be visible when you assign work.

6. If you want to set all selected options as defaults, select Default Reason.
7. Select Submit.
   An Alert Success message appears. Your action reason appears in the action reason types listed on the right of the screen.