Configuring key performance indicator (KPI) thresholds

Threshold Configuration sets the default threshold values for evaluating KPI performance across all operations applications. Threshold values determine how KPI results are categorized (for example, green, amber, or red).

1. In the upper-left corner of the screen, select Access your applications ().
   The menu expands.

2. Select Operations () > Performance Insights.
   The Service Performance Insights screen appears.

3. From the main menu on the left side of the screen, select Thresholds ().
   The Thresholds Configuration screen appears.

4. In the left pane, select the required application (for example, Maintenance, Housekeeping, Service, Glitch, or Inspection).

5. Select the KPI heading to expand the section.

6. In the Chain Default field, enter the threshold value.

7. Do one of the following:

   • Select SAVE & APPLY.
     An Alert Success message appears.

   or

   • Select RESET[APPLICATION NAME] TO DEFAULTS to restore the default threshold values for the selected application.