Add Escalation Timings dialog box
Fields on the Escalation Timings dialog box
| Field | Description | Notes |
|---|---|---|
| Timing Name | Name of the timing. | |
| Level | Level refers to the numerical designation given to each stage of escalation for jobs, ranging from level 1 to 9. |
Read-only. |
| Value |
Values specifically refers to the percentages of Maximum Response Time (MRT) allocated to each level of escalated jobs. Level 2: 55% of MRT Level 3: 44% of MRT Level 4: 29% of MRT Level 5: 19% of MRT |
You can modify the MRT percentage as required. |
| Criteria | Percentages of Maximum Response Time (MRT) and in minutes. |