Benchmarking tab

•   Benchmarking tab— Displays charts with metrics and information for your selected properties and time frame.

• Benchmarking tab— Compares property performance based on glitch data, focusing on key metrics like issue volume, resolution speed, recovery cost, and department-level trends across properties of different sizes using percentage-based data. The Benchmarking tab helps identify performance gaps and set improvement goals based on the recovery standards.

Select the properties for which to view data.

Select the department for which to view data.

Specify the time frame for which to view data.

Displays additional options:

• All—Shows all data.

• Current week—Sets the time frame to view data for the entire current week.

• Reset Filter—Resets the filter and reverts the screen to before you entered filter criteria.

• Previous month—Sets the time frame to view data for the entire previous month.

• Previous quarter—Sets the time frame to view data for the entire previous quarter.

• Previous year—Sets the time frame to view data for the entire previous year.

• Today—Sets the time frame to view data for the current day.

• Yesterday—Sets the time frame to view data for only yesterday.

• Last 30 days—Sets the time frame to view data for the past 30 days.

• Last week—Sets the time frame to view data for the entire previous week.

• Month to date—Sets the time frame to view data from the beginning of the current month to the present date.

• Quarter to date—Sets the time frame to view data from the beginning of the current quarter to the present date.

• Year to date—Sets the time frame to view data from the beginning of the current year to the present date.

• Include To Value—If selected, charts will include data from the date in the End Date field. If not selected, charts will include data only up to the date in the End Date field. For example, if the Start Date is 2023/08/24 and the End Date is 2023/08/30, selecting Include To Value will include data on 2023/08/30. If not selected, then the data will not include 2023/08/30.

• Invert Selection—Shows everything but this filtered parameter. For example, if you select Previous Month and then Invert Selection, it shows everything but the previous month’s worth of data.

Provides the following Notifications options:

• Scheduled—Opens the Set up notifications pane where you can schedule a notification.

• Edit your notification—Opens the Notifications pane where you can update an existing notification.

This read-only text displays the date and time (in the UTC time zone) when data was last refreshed.

The data in the Service Dashboard is updated every 5 hours, starting at 00:20 (12:20 AM) UTC, and might not match data in existing reports or in the Service software, depending on when you last made changes in the software.

Opens the Export pane where you can export the current view to one of the following output types:

• IMAGE

• PDF

• EXCEL

Total number of glitches reported by each property.

With this information, you can monitor trends and gain a clear understanding of glitch reporting patterns across properties.

Average time (in minutes) each property takes to resolve glitches.

Comparing resolution times helps teams benchmark performance, highlight operational strengths, and encourage the adoption of efficient practices across properties.

Total recovery costs spent by each property in resolving glitches.

This information supports cost benchmarking and helps identify outliers, enabling data-driven decisions to manage spending and optimize resource allocation.