Housekeeping terms and definitions

Credit value—A numerical- or point-based assessment used to evaluate the quality and completeness of housekeeping tasks in guest rooms, with higher values indicating better performance.

Do not disturb.

A task sheet that adapts to specific guest preferences and requirements, automatically populating or removing the tasks based on the live PMS data stream.

Front office.

Out of office.

Out of service.

A widely used, third-party property management system.

Property management system—A comprehensive software solution used by hotels and similar establishments to manage various aspects of their operations, including reservations, check-ins, check-outs, room assignments, billing, and guest information.

A digital or paper document that provides detailed instructions and checklists for housekeeping staff to follow when cleaning and preparing guest rooms or other areas in a hotel. A task sheet displays all tasks for attendants during a specific shift

A collection of rules defined in the system that allows executive housekeepers to pull the correct list of rooms for cleaning.