Guest Summary report
The Guest Summary report in Survey Solutions compiles guest feedback that can be used to enhance the overall guest experience. This report includes four sections:
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Summary—This section aggregates guest ratings across various service areas (or groups), such as arrival services, concierge services, in-room dining services, and so on. It provides insights into each group's performance, displaying scores (or ratings) and the number of guest responses.
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Detail—This section includes the specific questions associated with each group listed in the Summary section, offering a more granular view of guest feedback.
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Trend—This section displays the ratings for all groups and questions over a span of 13 months. It allows you to track guest satisfaction trends over time, helping identify areas that need improvement across different seasons.
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Comments—This section displays guest comments from the surveys, providing direct insights into the guest experience. These comments enable property managers and guest relations teams to quickly address concerns and improve guest interactions.
Fields on the Guest Summary report
| Field | Description |
|---|---|
| Report header | |
|
Project Category |
Project associated with the report. Example: Email Survey. |
|
Property |
Property associated with the report. |
|
Survey Processed |
Sequence number of the current report, showing how many reports have been processed before it. |
|
Primary Date Range |
Time period covered by the report. |
| Summary | |
|
Group |
Specific service area associated with the responses and scores in the report, such as Lounge, In-Room Dining, Spa, and so on. |
|
Responses |
Total number of received survey responses for the group. |
|
Score |
Average guest rating for the group. |
| Details | |
|
Group and Question |
Service area and all associated survey questions, organized by their respective groups. |
|
Responses |
Number of responses received in the survey. |
|
Score |
Average guest rating for the group. |
| Trend | |
|
Group and Question |
Service area and all associated survey questions, organized by their respective groups. |
|
Year / Month / Score |
Ratings for all groups and questions over a span of 13 months. This information allows you to track guest satisfaction trends over time, helping to identify areas that need improvement across different seasons. |
| Comments | |
|
Group |
Service area associated with the comment. |
|
Room Number |
Room number of the guest. |
|
Guest Name |
Name of the guest. |
|
Comment |
Comment that the guest entered in the survey. |
|
Sentiment |
Tone of the comment: Positive, Negative, or Neutral. The sentiment column is especially helpful for lengthy reports with numerous comments, enabling a quick assessment of overall guest satisfaction. |
|
Check-in Date |
Date when the guest checked in. |
|
Checkout Date |
Date when the guest checked out. |
For more information: