Call Ins screen

Use the Call Ins screen to acknowledge notifications of absences or late arrivals. The following actions can be performed from this screen:

Acknowledge the Call In—Notify the employee that their Call In has been received.
Drop and Make Shift Open—Remove the shift from the employee's schedule and make the shift available for other employees to pick up.
Drop and Create Urgent Pickup Request—Remove the shift from the employee's schedule and send an immediate pickup request to one or more specified employees.
Drop and Reassign Shift—Remove the shift from the employee's schedule and give the shift to a different employee.

Call Ins screen of Employee Requests

Fields for the Call Ins screen

#	Field	Description	Notes
	Controls
1	Show requests between	Enter or select a start date to view requests submitted on or after a certain date. To enter an end date, select the Use end date check box.	Default: No end date. Sort and filter selections are saved automatically and will be applied the next time you open the screen.
	Sort by	Choose the order in which cards appear on the screen. Options include: Call In Date Requester's Name Seniority Date Date the request was entered	Sort and filter selections are saved automatically and will be applied the next time you open the screen.
	Filter	Expands a menu where you filter requests by job or show only requests submitted for the employee's Home Job.	Sort and filter selections are saved automatically and will be applied the next time you open the screen.
	Name or EmpID	Enter a name or employee ID number into the search field. The screen automatically updates as you type to display only requests entered by the employee(s) matching your entry.
	Request cards	Expand the categories in this section to view requests that have been submitted by employees.
2	Pending	Expand this section to view requests that need a response.
3	Acknowledged	Expand this section to view requests that have already been acknowledged.
4	Call In card	A quick view of the request which contains the following information: Type of Call In Employee Name Reason Duration Job Date In / Out Time Age of Request
	Details pane	The details pane provides information for the selected request card in the Pending section. The header for the details pane is color-coded to the type of Call In.
5	Close	Closes the details pane.
6	Shift information	Displays the following information related to the request: Name of the employee(s) affected Date of the shift Start and end times for the shift Job for the shift	Read-only.
7	Submitted	Date and time that the request was submitted.	Read-only.
8	Reason	The information in this section depend on the Call In type. An Absent Call In displays the following information: Reason for Call In—Reason for the absence. A Late In Call In displays the following information: Reason for Call In—Reason for the tardiness. Estimated Lateness—Amount of time that will be taken out of the normal shift time.	Read-only.
9	Hours and Attendance Points	Displays information related to employee hours and Attendance Points, including: Period Projected Hours—Total number of hours the employee is expected to work for the pay period. Period Hours Change—If the Call In type is Absent, this field displays the number of hours that will be subtracted from the Period Projected Hours. Attendance Points—Number of Attendance Points the employee has accumulated in the specified category. Total Attendance Points—Total number of Attendance Points the employee has accumulated in all categories. Note: Total Attendance Points are based on the rolling months configured on the Mobile Configuration screen. Excused points are not included in the total.	Read-only.
10	Threshold / Acknowledged	If the request has not yet been acknowledged, this section displays the number of days before the request expires. If the request has already been acknowledged, this section displays the date and time on which the request was acknowledged and the username of the manager or administrative user who acknowledged the request. Note: Managers can view and edit requests regardless of the expiration status.
11	Respond to Request	Use this drop-down menu to respond to the request with one of the following actions: Acknowledge Call In Make Shift Open Create Urgent Pickup Request Reassign Shift