Glitch details pane

Selecting a row on the Glitch console opens the Glitch details pane for the selected glitch. Use the Glitch details pane to view important information related to the glitch and all actions that have been taken to date.

The Glitch details pane is made up of the controls toolbar and four tabs, including:

Details—Key information about the glitch.
Investigation—A history of remarks that have been added to the glitch.
Recovery—Actions that were taken to satisfy the guest.
Audit Log—A history of all actions taken on the glitch.

Click here to view controls on the Glitch details pane.

Controls on the Glitch details pane

Field	Description	Notes
Buttons
Investigate	Opens the Add investigation dialog box where you can enter remarks to attach to the glitch.	This option appears only if the glitch is open.
Recovery	Opens the Add recovery dialog box where you can record any actions that were taken to compensate the guest and the associated costs.	This option appears only if the glitch is open.
Close	Opens the Close glitch dialog box where you select a reason for closing the glitch and enter any additional remarks that you want to include before changing the status to Closed.	This option appears only if the glitch is open.
Reopen	Opens the Reopen glitch dialog box where you select a reason for reopening the glitch and enter any additional remarks that you want to include before changing the status to Open.	This option appears only if the glitch is closed.
Actions menu	Select the Actions menu to perform additional actions.
Delete	Deletes the glitch. Caution: Deleting a glitch is not the same as closing a glitch. Deleting a glitch removes the record and all related data from the console.
Copy	Creates a duplicate of the selected glitch to register a new glitch with the same or similar details.
Tag staff	Opens the Tag staff dialog box where you can search for and select employees that you want to notify of changes to the glitch.	This option appears only if the glitch is open.
Edit	Opens the Edit glitch dialog box where you can make changes to the registered glitch.	You cannot edit the Source fields in the Edit glitch dialog box. This option appears only if the glitch is open.
Print	Opens the Glitch Detail report in a new browser tab. The Glitch Detail report has a Print button for easy printing and a trimmed down format to save on ink.

Click here to view fields on the Details tab.

* Personally identifiable information has been obscured or altered in the above image.

Fields on the Details tab of the Glitch details pane

Field	Description	Notes
Guest name	Name of the guest associated with the glitch.	Read-only.
Incident location	Name or number of the room where the incident occurred.	Read-only.
Category	A general descriptor for the glitch.	Read-only.
Glitch description	A description of the issue that occurred.	Read-only.
Incident date/time	Date and time when the incident occurred.	Read-only.
Last update	Date and time when the glitch was most recently updated.	Read-only.
Glitch reg time	Date and time when the glitch was registered.	Read-only.
Department	Department affected by the glitch.	Read-only.
Logged by	Name of the person who registered the glitch in the software.	Read-only.
Glitch edited	Indicates whether the glitch has been edited since the time it was first registered.	Read-only.
Check in date	Date and time when the guest checked in or is due to check in.	Read-only.
Check out date	Date and time when the guest checked out or is due to check out.	Read-only.
Room rate	Amount per night that the guest paid to stay at the property.	Read-only.
Past stays count	Number of times that the guest has stayed at the property.	Read-only.
Attachments	All images or documents attached to the glitch. You can also add or delete attachments in this section.
Actions	History of all actions that have been taken on the glitch. You can also edit or delete actions in this section. For more information on fields in this section, see Audit log tab of the Glitch details pane.

Click here to view fields on the Investigation tab.

* Personally identifiable information has been obscured or altered in the above image.

Fields on the Investigation tab of the Glitch details pane

Field	Description	Notes
Investigation date/time	Date and time when the remarks were added.	Read-only.
Name	Name of the person who added remarks.	Read-only.
Action	Action taken.	Read-only. Investigation is always the action when viewing this data on the Investigation tab.
Remarks	Remarks entered when the investigation was added to the glitch.	Read-only.
Edit	Opens the Edit investigation dialog box where you can make changes to the remarks.
Delete	Deletes the investigation.

Click here to view fields on the Recovery tab.

* Personally identifiable information has been obscured or altered in the above image.

Fields on the Recovery tab of the Glitch details pane

Field	Description	Notes
Recovery date/time	Date and time when the recovery action was taken.	Read-only.
Name	Name of the person who added remarks.	Read-only.
Action	Action taken.	Read-only. Recovery is always the action when viewing this data on the Recovery tab.
Cost/recovery option	The monetary denomination and value along with a description of the action that was taken to satisfy the guest, such as an upgrade or reduction in room rate.	Read-only.
Remarks	Remarks entered when the recovery was added to the glitch.	Read-only.
Edit	Opens the Edit recovery dialog box where you can make changes to the recovery.
Delete	Deletes the recovery.	Delete a recovery only if it is a duplicate or if no action was taken.

Click here to view fields on the Audit log tab.

* Personally identifiable information has been obscured or altered in the above image.

Fields on the Audit log tab of the Glitch details pane

Field	Description	Notes
Date/time	Date and time when the action was taken.	Read-only.
Name	Name of the person who logged the action in Glitch.	Read-only.
Action	Enter action that was taken. Possible actions include: Investigation details added—added investigation. Recovery details added—added recovery. Glitch attachment—added an attachment. Temperament—edited guest temperament. Glitch DateTime—edited date and/or time. Incident Location—edited location. Department—edited department. Category—edited category. Description—edited description. Details—edited remarks. Glitch attachment—added an attachment.	Read-only.
New	Details of the action, including any associated costs or remarks.	Read-only.