Work Order Console

The Work Order Console is the landing screen of the Maintenance software. It is a centralized dashboard for managing, tracking, and prioritizing work orders, providing you with a real-time overview of pending, in-progress, and completed maintenance tasks.

The Work Order Console streamlines work order management, enhances communication between teams, and ensures timely resolution of maintenance issues to maintain facility efficiency and guest satisfaction.

Note: The Work Order Console displays all work orders created either through Preventative Maintenance (PM ) Schedules, through Service integration, or using the Maintenance software. All work orders appear on this screen until they are completed. Completed work orders are archived for up to a maximum of 90 days after completion; however, the default setting is 30 days.

Fields on the Work Order Console

Field	Description	Notes
Filters and controls
Status filters	In the upper-left corner of the console, a tracker displays the total number of work orders in each status. Select a status to view all work order in that status. The selected status is highlighted in gray. Selecting the status again reverts the console to default setting and displays work order of all statuses. Filter the screen by work order status: Unassigned ( )—Work order is registered but not assigned to a technician. Assigned ( )—Work order is registered and assigned to a technician. Pending ( )—Work order is pending approval. In Progress (Blinking) ( )—The technician selected Start and has begun work on the work order. Parked ( )—Work order is Parked, or on hold. Complete ( )—Work order has been completed by the technician.	You can filter your results by selecting multiple statuses, including Unassigned, Assigned, Pending Approval, In Progress, Parked, and Completed.
Filters	You can also filter the screen to display: All work orders assigned to you. All work orders that originated from occupied guest rooms. All work orders due to be completed today. All work orders that are overdue or late. All work orders that were triggered by a Preventative Maintenance Schedule. You can add save view with filters. After saving the view with filters, select Load View to view the filtered screen.
Property selector	Select a property from the drop-down list.	This drop-down menu appears only if you have access to multiple properties.
Filter	Opens Filters dialog box where you can apply additional filters. You can filter by: Preventive Maintenance Asset Skill Location Department Work Order Description Asset Category Job Description Logged By Work Order Type Assigned To Select Approval Status Checklist Occupancy Status Action Reason
Group option	Sort the work order with the listed group option. You can search by: Location Asset Work Order Description Priority Technician Department Work Order Type Property
Search	Search by text or numerical values. You can search by: Work order numbers Technicians Work order description Location Work order type Job description Job number Parent Work Order Preventive Maintenance Work order number
Sort (ascending / descending)	Options include: Due date and time when the work order was last updated Last action taken Registered date/time Updated date/time Work Order Number Priority Parent Work Order
Legend	View descriptions of all the work order status icons.
Refresh	Refresh the screen.
Table
Checkbox	Select one or multiple rows to open the bulk action item menu in the lower-right corner of the screen, where you can perform the following actions: Assign the work order to staff. Complete the work order. Park the work order. Cancel the work order.
Work Order Number	Number of the work order.	Read-only.
Asset	Name of the asset associated with the work order. When you start a work order without an asset, it will display the below error message: Asset is not attached. Do you want to attach it before starting the Work Order? You have two options to proceed: Attach an Asset—Select this option to open the Add Asset screen. Enter the required information, including Location, Asset Category, and Asset, then proceed to start the work order. Continue Without Asset—Select this option to start the work order without attaching an asset.	Read-only. If no location is mapped to an asset, work orders for those assets will follow the standard work order process, without location-specific requirements.
Room status	Icon representing the status of the room. Icon legend	Read-only.
Location	Location of room associated with the work order.	Read-only. If no location is mapped to an asset, work orders for those assets will follow the standard work order process, without location-specific requirements.
Work order status	Status of the work order: Unassigned ( )—Work order is registered but not assigned to a technician. Assigned ( )—Work order is registered and assigned to a technician. Pending ( )—Work order is pending approval. In Progress (Blinking) ( )—The technician selected Start and has begun work on the work order. Parked ( )—Work order is Parked, or on hold. Complete ( )—Work order has been completed by the technician.	Read-only.
Work Order Description	Description of the work order. Example: Bad odor coming from AC.	Read-only.
Attachments	Attachments (images or documents associated with the work order.	Read-only.
Priority	Icon indicating the priority of the work order. Hover over the icon to see a tooltip description.	Read-only.
Technician	Name of ID of the technician assigned to the work order.	Read-only.
Created On	Date and time when the work order was created.	Read-only.
Started On	Date and time when the work order was started.	Read-only.
Completed On	Date and time when the work order was completed.	Read-only.
Due Date	Date and time when the work order is due to be completed.	Read-only.
Parked Reopen Date	Date and time when the work order was parked or reopened, if applicable.	Read-only.
WO Type	Work order type. Examples: Preventive, Corrective.	Read-only.
Skill	Skill required to complete the work order.	Read-only.
Department	Department associated with the work order.	Read-only.
Checklist	Indicates that a checklist is associated with the work order.	Read-only.
Controls
Page selectors	Controls include: First page selector ( )—Go to the first page. Previous page ( )—Go to the previous page. Next page ( )—Go to the next page. Last page ( )—Go to the last page.
New Work Order	Opens the New Work Order screen, where you add a new work order. For more information, see: Creating a work order in Maintenance New Work Order screen	When work orders are selected, the New Work Order button is not available.
Bulk action item menu	For selected work orders, you can perform the following actions: —Assign the work order to staff. —Complete the work order. —Park the work order. —Cancel the work order.	This menu appears only if one or more work orders are selected.