Survey Solutions - Release Notes

Guest Summary report

This Survey Solutions release introduces the redesigned Guest Summary report, which aims to enhance property management through direct guest feedback. This report includes four main sections, each providing valuable insights into the guest experience:

• Summary—Aggregates the overall service ratings across various hotel service groups.

• Detail—Offers a granular view of specific questions related to each service group.

• Trend—Tracks satisfaction trends over time, displaying data for each month across a 13-month period.

• Comments—Compiles guests' comments so that you can better assess guest satisfaction.

For more information, see Guest Summary report.

Survey Solutions improvements and fixed issues

Improvements:

• Restored connection for enhanced comment analysis

Fixed issues:

• Successful addition of notifications without errors

• Corrected user display in Users tab

• Reliable permission removal

• Resolved error on opening the new dashboard

• Corrected department appears on the Details by Department page

• Resolved issue with permission-related API

For more information, see Survey Release Document S32-33 2024-07-10.

Survey Solutions improvements and fixed issues

Improvements:

• User Administration performance improvement

• GUESTScope enhancement

Fixed issues:

• User Administration - Security User checkbox display

• User Administration - Assign to field

For more information, see Survey Release Document S31 2024-06-12.

Survey Solutions improvements and fixed issues

Improvements:

• Loyalty User Administration

• Support STAFFScope

• STAFFScope - Activity Report

Fixed issue:

• Q2 GUESTScope display issue

For more information, see Survey Release Document S30 2024-05-15.

Survey Solutions improvements

Improvements include:

• User Administration feedback

• GUESTScope - Enhancement

For more information, see Survey Release Document S29 2024-05-01.

Survey Solutions improvements and fixed issues

Improvements:

• STAFFScope - Activity Report

• User Administration feedback

• Q1 Adhoc Request

• GUESTScope - Enhancement

Fixed issues:

• Security user checkbox display issue

• GUESTScope Sample Survey link showing inactive cardsets for some properties

• Error displayed when trying to filter Arrival column in Recent Surveys section

• STAFFScope Activity Report count issues

Coming soon:

• GUESTScope - Enhancement

• User Administration feedback

• STAFFScope - Enhancement

For more information, see Survey Release Document S27-28 2024-04-16.

Survey Solutions improvements and fixed issues

Improvements:

• Enhancements - GUESTScope

• User Admin feedback

Fixed issues:

• Q1 2024 Bugs

Coming soon:

• GUESTScope - Enhancement

• User Administration feedback

• Q1 2024 Bugs

• STAFFScope- Activity Report

For more information, see Survey Release Document S26 2024-03-05.

Survey Solutions improvements and fixed issues

Improvements:

• Enhancement - GUESTScope

• Loyalty User Administration

Fixed issues:

• Q1 2024 Bugs

Coming soon:

• GUESTScope - Enhancement

• Q1 2024 Bugs

• STAFFScope - Activity Report

For more information, see Survey Release Document S25 2024-02-20.

Survey Solutions improvements and fixed issues

Improvements and new features:

• Project Activity-GUESTscope /MEETINGScope /STAFFScope

• STAFFScope- Comment Analysis

• Enhancement - GUESTScope

• User Admin Feedback

Fixed issue:

• GUESTScope Sample Survey error

Coming soon:

• User Administration

• User Admin Feedback

• Project Activity- GUESTScope /MEETINGScope /STAFFScope

• STAFFScope- Comment Analysis

• Activity Report – STAFFScope

For more information, see Survey Release Document S22-24 2024-02-06.

Survey Solutions improvements and fixed issues

Improvements and fixed issues:

• Label changes in User Administration.

• Printing views from STAFFScope Dashboard.

Fixed issues:

• Corrected errors while editing and deactivating users in User Administration.

• Corrected scrollbar issues in User Administration.

Coming soon:

• Enhancement - GUESTScope Dashboard navigation.

• Improvements to guest notifications and flash reports.

For more information, see Survey Release Document S21 2024-01-16.

Survey Solutions improvements and fixed issues

Improvements:

• Project Activity - GUESTScope, MEETINGScope, and STAFFScope

• Non-Rated Questions

• Enhancement-GUESTScope

• Location Ranking - GUESTScope enhancement

• Support GUESTScope

Fixed issues:

• GUESTScope and MEETINGScope benchmark data

• STAFFScope report generation

Coming soon:

• Enhancement-GUESTScope

• User Admin Feedback

For more information, see Survey Release Document S20 2024-01-10.

Survey Solutions improvements, new features, and fixed issue

Improvements and new features:

• Project Activity - GUESTScope, MEETINGScope, and STAFFScope

• Enhancement-GUESTScope

• Location Ranking - GUESTScope enhancement

• User Administration

Fixed issue:

• Notification error fix

Coming soon:

• Enhancement-GUESTScope

• Location Ranking - GUESTScope enhancement

• User Admin Feedback

• Non-Rated Question - GUESTScope enhancement

• Various fixed issues

For more information, see Survey Release Document S19 2023-12-06.

Survey Solutions improvements and new features

Improvements and new features:

• Project Activity - GUESTScope, MEETINGScope, and STAFFScope

• User Administration

• User setup

Coming soon:

• Project Activity - GUESTScope, MEETINGScope, and STAFFScope

• Enhancement-GUESTScope

• Location Ranking - GUESTScope enhancement

• User Admin Feedback

• User Administration

For more information, see Survey Release Document S18 2023-11-20.

Survey Solutions improvements, new features, and fixed issue

Improvements and new features:

• Interface Processor

• Project Activity - GUESTScope/MEETINGScope

• User Administration

• Location Ranking - GUESTScope Enhancement

• STAFFScope- Comment Analysis

• User setup

• Enhancement-GUESTScope

Fixed issues for Q4 of 2023

• Data is correctly saved in web user table

Coming soon:

• Project Activity -GUESTScope/MEETINGScope

• Enhancement-GUESTScope

For more information, see Survey Release Document S17 2023-11-07.

Survey Solutions improvements and new features

Improvements and new features:

• User Admin Feedback

• Location Ranking - GUESTScope Enhancement

• STAFFScope- Comment Analysis

• Project Activity - GUESTScope/MEETINGScope

• Interface Processor

• Non-Rated Questions - GUESTScope Enhancement

• Ad hoc request

Coming soon:

• Interface Processor

• Project Activity -GUESTScope/MEETINGScope

• Enhancement-GUESTScope

• User Administration

• User setup

For more information, see Survey Release Document S16 2023-11-01.