Service Dashboard tab

• Service Dashboard tab  —You can track key service performance metrics, such as guest room utilization and service demand, with customizable charts and filters for flexible data analysis and insights.

• Benchmarking tab—Compares property performance based on guest job data, focusing on guest room tasks across properties of different sizes using percentage-based data. The Benchmarking tab helps identify areas of improvement and set performance goals based on industry standards.

Select the properties for which to view data.

Select the department for which to view data.

Specify the time frame for which to view data.

Displays additional options:

• All—Shows all data.

• Current week—Sets the time frame to view data for the entire current week.

• Reset Filter—Resets the filter and reverts the screen to before you entered filter criteria.

• Previous month—Sets the time frame to view data for the entire previous month.

• Previous quarter—Sets the time frame to view data for the entire previous quarter.

• Previous year—Sets the time frame to view data for the entire previous year.

• Today—Sets the time frame to view data for the current day.

• Yesterday—Sets the time frame to view data for only yesterday.

• Last 30 days—Sets the time frame to view data for the past 30 days.

• Last week—Sets the time frame to view data for the entire previous week.

• Month to date—Sets the time frame to view data from the beginning of the current month to the present date.

• Quarter to date—Sets the time frame to view data from the beginning of the current quarter to the present date.

• Year to date—Sets the time frame to view data from the beginning of the current year to the present date.

• Include To Value—If selected, charts will include data from the date in the End Date field. If not selected, charts will include data only up to the date in the End Date field. For example, if the Start Date is 2023/08/24 and the End Date is 2023/08/30, selecting Include To Value will include data on 2023/08/30. If not selected, then the data will not include 2023/08/30.

• Invert Selection—Shows everything but this filtered parameter. For example, if you select Previous Month and then Invert Selection, it shows everything but the previous month’s worth of data.

Provides the following Notifications options:

• Scheduled—Opens the Set Up Notifications pane where you can schedule a notification.

• Edit your notification—Opens the Notifications pane where you can update an existing notification.

This read-only text displays the date and time (in the UTC time zone) when data was last refreshed.

The data in the Service Dashboard is updated every 5 hours, starting at 00:20 (12:20 AM) UTC, and might not match data in existing reports or in the Service software, depending on when you last made changes in the software.

Opens the Export pane where you can export the current view to one of the following output types:

• Image

• PDF

• Excel

Department with the highest number of jobs registered within the selected date range.

With this information, you can quickly identify which department is handling the most work, allowing you to allocate resources more efficiently.

Total number of escalated jobs within the selected department and date range.

This metric is crucial for understanding the areas where issues are being escalated and might require additional attention or support.

Total number of escalated jobs requested by guests during the selected period.

This information helps in monitoring guest satisfaction and pinpointing areas where guest requests often lead to escalations.

Comparison of the total jobs registered to the corresponding escalations across different departments.

This comparison allows you to see the escalation rate and effectiveness of issue resolution within each department.

Distribution of jobs registered throughout a 24-hour cycle.

By identifying the busiest hours of the day, you can optimize staff scheduling and ensure enough coverage during peak times.

Number of guest room requests, distinguishing between escalated and non-escalated requests.

This chart provides insight into the volume and nature of guest requests, helping to improve service delivery and guest satisfaction.

Monthly comparison of jobs handled by guests versus staff.

With this information, you can track trends over time and understand the balance between guest requests and staff-initiated jobs.

Most frequently occurring job descriptions and their corresponding escalation rates.

Identifying common job types and their escalation rates helps in prioritizing training and process improvements to reduce escalations.