Add/Edit Shift Related dialog box in Labor Standards

Start time for the shift for which to configure standards.

Key Business Indicator to attach to the standard.

Type of work to be distributed:

• Daily—Uses the daily KBI total to determine the volume range to use.

• Weekly—Uses the weekly KBI total to determine the volume range to use.

• Staff—Used to configure a standard that accommodates additional work completed during each planned shift, such as attending meetings or balancing a cash drawer.

• Recurring Task—Used to configure a standard that accommodates recurring fixed tasks within a shift, such as a daily cleaning period.

Units in which the work is measured.

Specify the amount of the selected KBI that should not apply to the variable labor standard calculation. When configuring a standard, this feature allows you to start the standard at a volume above 1, without adding the additional labor for the volume below the starting point.

Click here to see an example

The labor standard for check-ins at your hotel is 5 minutes per check-in. Along with a front desk clerk, your hotel always has a manager on duty. Although you might have configured the manager to have a fixed 8-hour shift (not variable by volume), you know that managers can typically handle 50 arrivals by themselves. When you set up the labor standard for front desk clerk, you will need to account for that fact that the manager can cover the first 50 check-ins.

When configuring the shift related standard, you might enter "50" in the From Volume to account for the manager's work and allow the standard to take effect after the 50^th check-in. However, when the standard calculates the labor the 51^st check-in, it will still associate 51 check-ins to the front desk clerk at 5 minutes per check-in, totaling 255 minutes. In actually, the front desk clerk required only 5 minutes for the 51^st check-in because the first 50 check-ins have already been handled by the manager. By entering "50" in the Suppress Value field, you specify the number to subtract from the KBI value—which, in this example, is the 50 check-ins handled by the manager. Therefore, in the case of the 51st check-in, the labor calculation is 5 minutes per check-in x (51 - 50 check-ins) = 5 x 1 = 5 minutes.

Select one of the options to determine how labor is distributed during the shift. Depending on the distribution method you select, you might be required to complete additional fields.

• Flowed—Distributes the work across the shift based upon percentages by time period.

  • Flow Plan—Select a pre-configured flow plan to determine how labor is distributed.

  • Ignore Retention—Disables the Retention calculations if the KBI that is attached to the standard is related to a Revenue Center, and the Revenue Center has Retention defined.

• Non-flowed—Distributes the work evenly across the shift. Select one of the following options:

  • Beginning—Distributes the work starting from the beginning of the shift and progressing towards the end of the shift.

  • End—Distributes the work starting from the end of the shift and progressing towards the beginning of the shift.

  • Middle—Distributes the work starting from the middle of the shift and progressing outwards in both directions.

  • Even—Distributes the total work according to the number of periods in the shift.

• Opening—Specifies the amount of time it should take to open the revenue center or department associated with this job.

  • Earliest work start time—Earliest time that the work can begin. Required.

  • Work completed by time—Time that the work must be completed. Required.

• Closing—Specifies the amount of time it should take to close the revenue center or department associated with this job.

  • Earliest work start time—Earliest time that the work can begin. Required.

  • Work completed by time—Time that the work must be completed. Required.

Adds a new row to the table, so that you can add a new range.

Starting number for the KBI volume range. This is the minimum number of KBIs for which the units of time are distributed.

Enter 1 in the From Volume field and up to 99999 in the To Volume field, to specify the range. For example, you use the KBI for Total Rooms. You know that you will never have more than 500 rooms, so you would enter 1 in the From Volume field and 500 in the To Volume field.

Note: If you added a value in the Suppress Value field, the value that you enter in the From Volume field should be greater than or equal to the suppress value.

Ending number for the KBI volume range. This is the maximum number of KBIs for which the units of time are distributed.

Enter 1 in the From Volume field and up to 99999 in the To Volume field, to specify the range. For example, you use the KBI for Total Rooms. You know that you will never have more than 500 rooms, so you would enter 1 in the From Volume field and 500 in the To Volume field.

Enter the number of units to distribute for days on which an environment is in effect.

An environment is a special circumstance for which the volumes might differ from the norm. For example, you can create different standards for bad weather days or recurring events. For more information, see Environments.

Enter the standard for each day of the week.

Deletes the row.

Closes the dialog box without applying your changes.