Service Analytics screen

Use the Service Analytics screen to monitor key operational metrics, such as guest room utilization, service demand, job description frequency with escalations, and departmental dynamics. It enables an interactive way to track and analyze data, delivering valuable insights for optimizing service performance.

The Service Analytics screen displays two separate tabs:

• Service Dashboard tab—You can track key service performance metrics, such as guest room utilization and service demand, with customizable charts and filters for flexible data analysis and insights.

• Benchmarking tab—Compares property performance based on guest job data, focusing on guest room tasks across properties of different sizes using percentage-based data. The Benchmarking tab helps identify areas of improvement and set performance goals based on industry standards.