New glitch screen

If a new issue occurs on your property, you can register a glitch using the New glitch screen.

Note: The fields are the same when Registering a glitchand Editing a glitch.
If you are editing a glitch, you cannot edit the source type or the name of the person who reported the glitch. If this information is incorrect, you will need to recreate the glitch. For more information, see Deleting a glitch and Registering a glitch.

Note: All system-generated headers and user-provided translations are available in multilingual formats.

Fields on the New glitch screen

Field	Description	Notes
Select property	Select the property for the glitch.	This option is available only if you have access to multiple properties.
Source options	Select a source to record the contact information for the person who has experienced a problem at your property. The next step updates according to your selection. Options include: Pre-arrival—Guest who is due to check in. In house—Guest who is currently checked in. Checked out—Guest who has checked out. Visitor—New guest who is not yet registered. Staff—Registered hotel employee.	Required. If you are editing an existing glitch, this control is not available.
Guest drop-down list	Select the name of the guest who reported the glitch.	Required. Source: Pre-arrival In house If you are editing an existing glitch, this control is not available.
Select guest	Opens the Search guest dialog box where you can search through all guests who have stayed at the property and select the guest who reported the glitch.	Required. Source: Checked out If you are editing an existing glitch, this control is not available.
Visitor text fields	Use the text fields to manually enter information for a guest who is not registered in the system. Fields include: Title—Honorific, used to identify a person's title or status. First name—Person's first or given name. Last name—Person's last name or surname. Email—Person's email address. Mobile—Phone number to contact the person on a cellphone or mobile device. Home no.—Home telephone number. Address—Complete mailing address.	Required. Source: Visitor You must enter a First name and Last name for the guest. All other fields are optional. If you are editing an existing glitch, this control is not available.
Staff drop-down list	Select the name of the employee who reported the glitch.	Required. Source: Staff If you are editing an existing glitch, this control is not available.
Incident location	Select the name or number of the room where the incident occurred.	Required.
Incident date/time	Select the calendar icon to record the date and time when the incident occurred. The calendar defaults to the date and time when you started the registration process. To select the date, use the back and forward arrows to move to different months on the calendar. Then, select the date of the incident. To select the time, use the up and down arrows to change the hours, minutes, and AM/PM options. When you are finished, select the area outside the calendar to close the calendar menu.	Required. Default: current date/time Date format: yyyy/mm/dd
Category	Select a category for the glitch. The category determines which employees can be assigned to the glitch and filters the Description options.	Required. Available options are dependent on configuration.
Description	Select the description that best matches the incident.	Required. Available options are dependent on configuration.
Remarks	In the text field, enter any relevant information that was not captured by previous fields. To expand the text box, select the pop-out icon (). This will give you more room to type.
Add attachments	Opens the Attachments dialog box to upload images or documents related to the incident.
Add multiple	Select this icon to register multiple glitches at once.	Complete all fields for the current glitch before selecting Add multiple. Selecting Add multiple clears all fields to allow you to enter information for the new glitch.
Guest temperament	Select the option that best describes how the guest is feeling.	Source type: Pre-arrival In house Checked out
Staff involved	Select one or more employees who were directly involved or present at the time of the incident.
Tagged staff	Select one or more staff members that you want to notify about changes to the status of the glitch.
Register	Registers all glitches, resulting in a Confirmation dialog box.	If you are editing an existing glitch, this control is labeled Update.
Clear	Clears all fields and resets the screen to default selections.	If you are editing an existing glitch, this control is labeled Cancel.
Guest details tab	Information about the selected guest. For more information, see Guest details tab on the New glitch screen	Source type: Pre-arrival In house Checked out
Multiple Glitches tab	Information about glitches that you saved but have not yet registered. You can also delete saved glitches prior to registering them. For more information, see Multiple Glitches tab on the New glitch screen.	This tab appears when you select Add multiple.