Editing a glitch

At times, there are situations when you need to change or correct information that was entered at registration.

For example, when Mr. Smith reported a food quality issue to the front desk, his room number (208) was initially recorded as the incident location. However, upon further investigation, it was found that he was actually dining at the breakfast buffet when the incident occurred. Therefore, the location needs to be edited.

The following types of information can be edited:

  • Incident location

  • Incident date/time

  • Category

  • Description

  • Remarks

  • Guest temperament

  • Staff involved

Note: You cannot edit the source type or the name of the person who reported the glitch. If this information is incorrect, you will need to recreate the glitch. For more information, see Deleting a glitch and Registering a glitch.

  1. From the main menu on the left side of the screen, select Glitch () > Glitch console.
    The GLITCH CONSOLE appears.

  2. Filter the Glitch console as needed.
    For more information, see Sorting and filtering the Glitch console.

  3. Select the glitch that you want to edit.
    The Glitch details pane appears.

  4. At the top of the Glitch details pane, select the Actions menu ().

  5. From the drop-down list, select Edit.
    The Edit glitch form appears.

  6. Edit the fields as necessary.
    For field descriptions, see New glitch screen.

  7. When you are finished editing, select Update.
    The pane closes, and the glitch updates.