Unifocus Release Notes
This page includes release notes for Unifocus software products released in 2025. All releases are organized by date. For release notes published throughout 2024, see Unifocus Release Notes - 2024.
Customer Education
Unifocus offers additional education and user assistance resources for our customers. For more information, see Customer Education.
System Maintenance
The Unifocus IT team performs system maintenance from 18:00 (6:00 PM) to 20:00 (8:00 PM) Central on the second and third Saturday of each month. During this window, some of our applications and services might be slow or unavailable. For more information, see https://status.unifocus.com.
Updated colors and fonts in software screens
Unifocus is currently updating software screens with new colors and fonts to better reflect our brand identity. These improved screens will be released incrementally over the next few months.
Release summaries
The following table includes summaries of each release. For complete release notes, select the date in the Release date column.
Release date | Overview |
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Products and categories: Administration, Configuration, Labor, Release summary:
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Products and categories: Survey Solutions, Reports. Release summary:
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Products and categories: System Configuration, Service. Release summary:
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Products and categories: Administration, Configuration, Labor, Mobile App. Release summary:
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Products and categories: Analytics, Service. Release summary:
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Products and categories: Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Products and categories: Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Products and categories: Administration. Release summary:
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Products and categories: Maintenance, Glitch, Service. Release summary:
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Products and categories: Administration, Labor, Time & Attendance. Release summary:
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Products and categories: Analytics, Labor. Release summary:
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Products and categories: Administration, Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Products and categories: Administration, Configuration, Mobile App, Labor. Release summary:
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Products and categories: Glitch, Maintenance, Service. Release summary:
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Products and categories: Mobile App Release summary:
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Coming soon

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Export button in the Schedule Audits dialog box.
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Maintenance Dashboard analytics for assets and preventive maintenance.
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Multi-property analytics in Housekeeping, Service, Glitch, Labor, and Time & Attendance software.
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Property benchmarking analytics.
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Streamlined configuration.
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Dual pay group support.
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Enhanced labor work rule configuration to support additional labor rule requirements.
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Forecasting and scheduling improvements.
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Budgeting performance improvements.
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Housekeeping and Inspection scheduling optimization.
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Automated Service work order configuration and improved workflows.
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User interface and navigation improvements to the sign-in screens, the Welcome Page, and the application framework:
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Unified framework for all Unifocus software will enable quick access to all products from the main menu.
Releases
April 23, 2025
Note: The release notes in the following table describe improvements, new features, and fixed issues that are scheduled for release on April 23, 2025. The content of this release is subject to potential changes before that date.
Product/ Category |
Type | Description |
---|---|---|
Administration | New Feature |
Pay Group field in Employee MaintenanceThe General tab of Employee Maintenance now includes a Pay Group field where you can manually review and adjust pay groups for employees. This new field appears in the Employee Information - Additional Fields section. Note: This field is configured in the Employee Config Field Overrides screen, which includes the Pay Group field in the Standard Fields section. By default, the Pay Group field will be visible in Employee Maintenance. |
Administration | Improvement |
Automatic pay group updates with home job changeWhen an employee's home job is updated in the Jobs tab of Employee Maintenance, their pay group will be changed to the default pay group of the new property. |
Configuration | New Feature |
Custom Pay Group field in Employee MaintenanceYou can now show or hide a new Pay Group field on the General tab of Employee Maintenance. With the Pay Group field, you can manually review and adjust pay groups for employees. This field is configured in the Employee Config Field Overrides screen, which includes the Pay Group field in the Standard Fields section. By default, the Pay Group field will be visible in Employee Maintenance. |
Configuration | New Feature |
New parameter in the Shift Difference OT work ruleThe Shift Difference OT work rule now includes a new Exclude Shifts on Separate Days checkbox. If selected, the work rule will not be applied if the first and second shifts are on different workdays. |
Configuration | New Feature |
New parameter in the Holiday Differential work ruleThe Holiday Differential Daily Differential work rule now includes a new Count Entire Shift as Holiday checkbox. If selected, all hours of a shift that starts before a holiday and ends on the holiday will count as holiday hours. If not selected, only hours for shifts starting on a holiday will count as holiday hours. |
Configuration | Improvement |
Warning message for Time Clocks without permissionsThe Permissions tab of the Time Clocks Setup screen now displays a warning message for clocks that have no configured permissions. |
Configuration | Improvement |
Updated default permissions for new Time ClocksTo improve control and reduce unnecessary manual updates, new Time Clocks will no longer default to active for all employees when created. Previously, all permissions on the Permissions tab of the Time Clocks Setup screen were automatically enabled, resulting in system-wide access that required manual removal from each employee profile. With this update, newly added Time Clocks will start with all permissions turned off by default. Administrators can now explicitly assign access only to the intended employees or departments, ensuring more precise configuration and improved usability. |
Labor | Improvement |
Enhanced shift management with automatic request cancellationThe shift assignment process has been standardized across desktop and mobile versions of Employee Requests. Now, when a shift is assigned to an employee, all associated pickup requests are automatically canceled, ensuring consistency with the Employee Requests desktop application. Affected employees, except the assigned individual, will receive notifications that their pickup requests have been denied. |
Administration | Fixed Issue |
Security update for generating projected and standard hoursIn some instances of previous releases, some users could generate projected and standard hours without required access to standard sets. The software has been updated so that users without access to standard sets will receive a clear notification preventing unauthorized actions. This update ensures secure and proper use of functionality within software. |
Administration | Fixed Issue |
Resolved issue affecting cost information accessIn some instances of previous releases of Employee Maintenance, users with the Can View Cost permission disabled were still able to edit the annual or hourly rate fields, despite these fields being displayed as NaN (not a number). The software has been updated so that fields related to cost information are properly disabled and uneditable for users who do not have Can View Cost permissions. This fix ensures that financial details are only modified by authorized personnel. |
Configuration | Fixed Issue |
Resolved calculation issue with the Time of Day Percentage work ruleIn some instance of previous releases, the Time of Day Percentage Shift Differential work rule did not correctly calculate earnings when certain values were entered in the Round Time To field. The software has been updated to resolve this issue. |
April 17, 2025
Product/ Category |
Type | Description |
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Survey Solutions | New Feature |
Guest Summary reportThis Survey Solutions release introduces the redesigned Guest Summary report, which aims to enhance property management through direct guest feedback. This report includes four main sections, each providing valuable insights into the guest experience:
For more information, see Guest Summary report. |
April 10, 2025
Product/ Category |
Type | Description |
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System Configuration | New Feature |
Data Refresh icon added to User ConsoleThis release introduces the Data Refresh icon ( Note: Only property admin users for system configuration can resync the property cache. |
Inspection | Improvement |
Increased Email character limit for Inspection Checklist RecipientsIn this release of Inspection, you can now add email address with an increased domain character limit of 8 characters, allowing support for longer domain names. |
April 9, 2025
Product/ Category |
Type | Description |
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Mobile App | Improvement |
Warning for time off requests exceeding 30 daysIn this release of the Mobile App, users requesting time off for periods exceeding 30 days will now receive a warning message and must confirm their request. |
Mobile App | Improvement |
Denied pickup requests displayed on the Mobile AppThe Rejected tab in the My Shift Requests screen of the Mobile App now displays denied pickup requests. |
Configuration | Fixed Issue |
Resolved issue with the Calendar Year Carry Over work ruleIn some instances of previous releases, the Calendar Year Carry Over Benefit Expiration work rule did not correctly enforce the maximum carryover limit for accrual earnings as specified in the work rule, resulting in employee accrual totals exceeding the established limits. The software has been updated so that the work rule enforces the carryover limit, as expected. |
Time & Attendance | Fixed Issue |
Resolved zero earning issue in time cardsIn some instances of previous releases, when the max running value was set to 0 in the Day of Year Benefit Accrual work rule, employee time cards incorrectly displayed 0 as the earning. The software has been updated so that when the max running value is set to 0 in the Day of Year Benefit Accrual work rule, employee time cards display no earnings, as expected. |
March 28, 2025
Product/ Category |
Type | Description |
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Analytics, Service | New Feature |
Benchmarking in Service AnalyticsThis release of Service Analytics introduces a Benchmarking tab, which compares property performance based on guest job data. Benchmarking helps identify areas for improvement and set performance goals, with key metrics such as service request volume, escalation rates, guest job registration density, total guest jobs vs delayed, guest job performance (for example, parked, reopened, open, and SNL jobs), and peak hour analysis. With Benchmarking, you can do the following:
For instructions and more information, see Benchmarking tab . |
March 26, 2025
Product/ Category |
Type | Description |
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Labor | Feature Removal |
Removal of the Timeline Scheduling featureThe Timeline Scheduling feature has been discontinued in our Labor software. Accordingly, the Timeline Scheduling menu option has also been removed. |
Mobile App | New Feature, Improvements |
Enhanced configurability and redesign of the Peer Schedules screen in the Mobile AppThis release of the Mobile App introduces significant improvements to the Peer Schedules screen in My Schedule. The following improvements provide managers and administrative users with greater control over job visibility and enhancing user interaction with peer scheduling information:
The following improvements are designed to make scheduling more intuitive and user-friendly, allowing employees to efficiently manage and interact with their schedules and those of their peers.
For more information, see: |
Mobile App | Improvement |
Manager warning for time off requests exceeding 30 daysIn this release of the Mobile App, managers entering employee time off requests (TORs) for periods exceeding 30 days will now receive a warning message and must confirm their request. |
Time & Attendance | Improvement |
Clarity improvements to audit information for punch correctionsIn previous releases of the Review Time Card screen, both accepted rejected punches and accepted punch corrections were recorded in the Audits tab as "Accepted Punch Correction." To improve clarity and differentiate these actions:
This improvement ensures that users can easily distinguish between these two types of approvals. |
Mobile App | Fixed Issue |
Enhanced Mobile App performance for employee shift requestsIn some instances of previous releases, employees encountered slow performance when completing shift requests in the Mobile App. The software has been updated to improve performance of employee shift requests. |
March 13, 2025
Product/ Category |
Type | Description |
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Configuration | Improvement |
Late break messages in Post Punch work rulesIn previous releases of the Missing Break Post Punch Post Punch work rule, the First Missing Break Message and Second Missing Break Message were applied to both missing and late breaks. In this release, the Missing Break Post Punch work rule includes two new fields for configuring custom messages for late breaks:
These new fields enable you to customize late break messages, distinct from those for missed breaks. This improvement ensures clearer communication and compliance with workplace policies. |
Labor | Improvement |
Denied employee icons in Shift RequestsIn this release of Employee Requests, managers can now see the list of employees who were denied employee selection pickup requests for grouped pending, individual pending, grouped approved, and individual approved requests. On the Shift Requests screen, the Grouped Requests and Employee Selection panes include a Denied section that displays icons with denied employees' initials. Note: For grouped requests, the list displays employees who have been denied any of the underlying requests. |
Analytics, Labor | Fixed Issue |
Resolved issue that displayed incorrect properties in the Labor DashboardIn some instances of previous releases, the Labor Dashboard displayed the wrong list of properties when the jobs filter was reset. The software has been updated so that the Labor Dashboard displays the correct list of properties, as expected. |
Mobile App | Fixed Issue |
Resolved issue with confirmation for time off requests in the Mobile AppIn some instances of previous releases, Mobile App users did not receive an alert when approving Time Off Requests (TOR) for full days. This alert is to ensure that managers are aware that approving the TOR will unassign the employee from any overlapping shifts, which will remain open for reassignment. Managers can choose to proceed with the approval or cancel to take no action. The software has been updated so that users now receive the alert, as expected. |
Mobile App | Fixed Issue |
Resolved issue with swapping shiftsIn some instances of previous releases, Mobile App users experienced issues where shifts available for swapping, particularly those for secondary jobs, were not consistently displayed. The software has been updated to ensure that all accessible shifts, which do not conflict with users' schedules, are now properly displayed. |
Time & Attendance | Fixed Issue |
Resolved issue with tip poolsIn some instances of previous releases, when users tried to associate tip pool types to a tip pool, the date ranges did not correctly populate. The software has been updated so the users can successfully associate tip pool types to tip pools. |
March 11, 2025
Product/ Category |
Type | Description |
---|---|---|
Administration | Improvement |
Events permission in the User Administration screenThe Action & Application Access tab of User Administration now includes a new Events option for setting the permission to access the Events screen. The permission is found in System Setup > Secondary. |
Analytics, Labor | Fixed Issue |
Resolved error when loading At a Glance screen of Labor DashboardIn some instances of previous releases, the At a Glance screen of Labor Dashboard did not load correctly. The software has been updated to resolve this issue. |
February 28, 2025
Product/ Category |
Type | Description |
---|---|---|
Maintenance | New Feature, Improvements |
Improvements in System Configuration for MaintenanceThis release includes the following improvements to the Message Format screen.
Note: Only users with the appropriate role permissions for system configuration can customize the event's text message, which can be accessed from the System Configuration > Role Management > New Role. For more information, see the New Role section. |
Maintenance | Improvements |
Email field and notification enhancements for PM work ordersThis Maintenance release includes the following Improvements:
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Service, Glitch | Improvements |
Multilingual support in Message Format screenThis release allows users to view events in their preferred language. |
February 26, 2025
Product/ Category |
Type | Description |
---|---|---|
Time & Attendance | New Feature |
Filtering rejected punches in Review Pay PeriodThe Review Pay Period screen now includes a new Rejected tab that you can use to filter the employee list to only employees with pending rejected punches that have not been reviewed or acknowledged. The Rejected tab contains the following information:
Note: The Rejected tab appears only for the current pay period. |
Labor | Fixed Issue |
Resolved issue with split shifts and open shift employee selectionIn some instances of previous releases, employees who had two separate shifts on the same day without any overlap were incorrectly excluded from the Open Shift Pickup Request selection list for a new shift that fit between their existing shifts. For example, an employee with early morning and early evening shifts was not listed as available for a midday shift, despite no actual overlap. The software has been updated to correct the handling of overlap thresholds, ensuring that employees are correctly recognized as available when their existing shifts do not conflict with the proposed open shift times. |
February 13, 2025
Product/ Category |
Type | Description |
---|---|---|
Analytics, Labor | Fixed Issue |
Metrics and Trends buttons work in Labor DashboardIn some instances of previous releases, you received an error message when clicking Metrics or Trends buttons on the At a Glance screen of Labor Dashboard. The software has been updated so that the Metrics and Reports/Trends tabs load when you select Metrics or Trends in the Labor Dashboard, as expected. |
February 12, 2025
Product/ Category |
Type | Description |
---|---|---|
Configuration | Improvement |
Editing a KBI associated with previously entered mappingsYou can now edit the KBI of an existing mapping in the Actual KBI Mapping screen. Previously, once a KBI was selected, it became uneditable, requiring a new setup to make changes. With this update, you have the flexibility to update the KBI to any unmapped KBI, streamlining your configuration process. This change will automatically apply to all individually included lines, ensuring consistent adjustments across your entries. |
Labor | New Feature |
Enhanced visibility for urgent pickup requests in Employee RequestsIn this release of the Shift Requests screen, the Urgent Pickup Request details pane includes an Accepted By field that allows scheduling managers to quickly see which employee has accepted an urgent pickup request. |
Mobile App | Improvement |
Redesigned Weekly Availability screen in the Unifocus Mobile AppThis release includes user interface (UI) and user experience improvements to the Weekly Availability screen in the Unifocus Mobile App. For details on changes and improvements to the screens above, see Unifocus Mobile App Change Log. For online help, see Unifocus Mobile App Quick Reference Guide. |
Mobile App | Improvement |
Event information in the My Schedules screen on the Mobile AppThis release introduces the following improvements to Open Shifts in the My Schedules screen of the Unifocus Mobile App:
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Time & Attendance | Improvement |
Updated default validation for time card earnings against accrualsIn this release of the Review Time Card screen, the software now automatically validates new earnings against future approved accruals by default. This enhancement ensures that users cannot add more earning hours than the employee has accrued. This functionality, previously available only by contacting your Unifocus Client Success Manager (CSM) to enable it, is now activated for all users. Note: Contact your Unifocus Client Success Manager (CSM) if you would like to deactivate this default functionality. |
Administration | Fixed Issue |
Resolved issue with employee statusesIn some instance of previous releases, terminated employees appeared with a status of Active in the Mobile section of the General tab of Employee Maintenance. The software has been updated so that terminated employees appear with a status of Inactive, as expected. |
January 29, 2025
Product/ Category |
Type | Description |
---|---|---|
Administration | Improvement |
Email addresses are required for employee promotionAn email address is now required when promoting an employee in Employee Maintenance. |
Configuration | New Feature |
New configuration options in the Preferences screenIn this release, the Preferences screen (in Setup) includes new sections and options for configuring general property-level settings in Employee Maintenance, Time & Attendance, and Labor Planning. For more information, see Preferences. |
Configuration | Improvement |
New parameter in the Shift Difference OT work ruleThe Shift Difference OT work rule includes a new Reduce Hours by First Shift OT parameter that can be used to reduce the second shift's hours by the amount of overtime already taken in the first shift. This new parameter helps to ensure compliance with union regulations. |
Mobile App | Improvement |
Notification for first-come-first-serve pickup requestManagers are now notified when employees accept first-come-first-serve pickup requests. |
Labor | Fixed Issue |
Resolved issue with managers approving their own time off requestsIn some instances of previous releases, managers who did not have Can Modify Self permission were able to approve their own time off requests (TORs). The software has been updated so that users who do not have Can Modify Self permission are unable to approve their own TORs, as expected. |
January 27, 2025
Product/ Category |
Type | Description |
---|---|---|
Glitch | New Feature |
Simultaneously mapping all glitch descriptionsIn this release of Glitch, the Glitch Manager includes a Map icon and a drop-down menu that allow you to map all glitch descriptions at once. The drop-down menu displays two options:
For more information, see Mapping a glitch description to properties |
Maintenance | New Feature |
Section option in the Work Order ConsoleThis Maintenance release introduces a new Section option in the Work Order Console, allowing you to group work orders based on their section. This new option is available in the Group ( |
Maintenance | New Feature |
Creating schedules for balanced preventative maintenance work ordersIn this Maintenance release, you can add a schedule for a balanced Preventative Maintenance (PM) work order with additional pattern options, such as Quarterly, Bi- Annually, and others. You can access these options from the New PM screen by selecting the Balanced PM, Add Schedule option. For more information, see the New PM screen. |
Maintenance | Improvement |
Printing a work order with additional detailsIn this Maintenance release, you can now view additional details when printing a work order, enhancing reporting and record keeping. You access the Print Work Order option from the Work Order Console by opening the work order details pane and selecting the ellipsis icon ( |
Maintenance | Improvement |
User interface improvements to the Work Order ConsoleThis release includes user interface improvements to the Work Order Console:
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Maintenance | Improvement |
Improvements in System Configuration for MaintenanceThis release includes the following Improvements:
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Maintenance | Improvement |
Improvement to filtering My Work Orders in the Work Order ConsoleIn this release of Maintenance, the My Work Orders filter in the Filters section of the Work Order Console now displays only the work orders assigned to you. You can view work orders that are assigned to you but not created by you. |
Maintenance | Improvement |
Edit option in the work order details paneIn this release of Maintenance, the Work order details pane now displays the Edit option. You can use this option to edit work orders that are in the Unassigned or Assigned state, but only for Corrective type work orders, when selected from the Work Order Console. Note: Only Maintenance users with Actions permissions can edit work orders in an Unassigned or Assigned state. |
Service | New Feature |
Simultaneously mapping all job descriptionsIn this release of Service, the Job Manager includes a Map icon and a drop-down menu that allow you to map all job descriptions at once. The drop-down menu displays two options:
For more information, see Mapping a job description to properties |
Service | New Feature |
Guest Directory icon added to Guest ModuleIn this release of Service, the Guest module now displays the Guest Directory icon ( |
Service | Improvement |
Enhancement to room status icons in the Guests moduleIn this release of Service, the Guest module room status icons changed from a circle to a rectangle:
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January 15, 2025
Product/ Category |
Type | Description |
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Mobile App | New Features, Improvements |
Redesigned employee screens in the Unifocus Mobile AppThis release includes user interface (UI) and user experience improvements to the following Unifocus Mobile App screens:
For details on changes and improvements to the screens above, see Unifocus Mobile App Change Log. For online help, see Unifocus Mobile App Quick Reference Guide. |