Unifocus Release Notes
This page includes release notes for Unifocus software products released in 2025. All releases are organized by date. For release notes published throughout 2024, see Unifocus Release Notes - 2024.
Customer Education
Unifocus offers additional education and user assistance resources for our customers. For more information, see Customer Education.
System Maintenance
The Unifocus IT team performs system maintenance from 18:00 (6:00 PM) to 20:00 (8:00 PM) Central on the second and third Saturday of each month. During this window, some of our applications and services might be slow or unavailable. For more information, see https://status.unifocus.com.
Updated colors and fonts in software screens
Unifocus is currently updating software screens with new colors and fonts to better reflect our brand identity. These improved screens will be released incrementally over the next few months.
Release summaries
The following table includes summaries of each release. For complete release notes, select the date in the Release date column.
Release date | Overview |
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OperationsProducts and categories: All Operations products. Release summary:
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Workforce ManagementProducts and categories: Labor, Mobile App. Release summary:
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Workforce ManagementProducts and categories: Administration, Labor. Release summary:
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ReporterProducts and categories: Reporter. Release summary:
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OperationsProducts and categories: Maintenance, Service. Release summary:
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Workforce ManagementProducts and categories: Administration, Time & Attendance. Release summary:
OperationsProducts and categories: Housekeeping, Analytics. Release summary:
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SurveyProducts and categories: Survey / ExperienceIQ. Release summary:
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Workforce ManagementProducts and categories: Labor. Release summary:
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OperationsProducts and categories: Housekeeping, Maintenance, Service. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Labor, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor, Time & Attendance. Release summary:
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OperationsProducts and categories: Service, System Configuration. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor. Release summary:
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Workforce ManagementProducts and categories: Configuration, Labor, Mobile App. Release summary:
OperationsProducts and categories: Glitch, Analytics. Release summary:
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April 30, 2025 |
OperationsProducts and categories: Housekeeping, Maintenance. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor. Release summary:
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Survey SolutionsProducts and categories: Survey Solutions, Reports. Release summary:
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OperationsProducts and categories: System Configuration, Service. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor, Mobile App. Release summary:
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OperationsProducts and categories: Analytics, Service. Release summary:
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Workforce ManagementProducts and categories: Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Administration. Release summary:
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OperationsProducts and categories: Maintenance, Glitch, Service. Release summary:
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Workforce ManagementProducts and categories: Administration, Labor, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Analytics, Labor. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Labor, Mobile App, Time & Attendance. Release summary:
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Workforce ManagementProducts and categories: Administration, Configuration, Mobile App, Labor. Release summary:
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OperationsProducts and categories: Glitch, Maintenance, Service. Release summary:
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Workforce ManagementProducts and categories: Mobile App Release summary:
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Coming soon
See Coming soon for miscellaneous prerelease notes for upcoming releases.

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Export button in the Schedule Audits dialog box.
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Maintenance Dashboard analytics for assets and preventive maintenance.
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Multi-property analytics in Housekeeping, Service, Glitch, Labor, and Time & Attendance software.
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Property benchmarking analytics.
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Streamlined configuration.
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Dual pay group support.
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Enhanced labor work rule configuration to support additional labor rule requirements.
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Forecasting and scheduling improvements.
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Budgeting performance improvements.
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Housekeeping and Inspection scheduling optimization.
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Automated Service work order configuration and improved workflows.
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User interface and navigation improvements to the sign-in screens, the Welcome Page, and the application framework:
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Unified framework for all Unifocus software will enable quick access to all products from the main menu.
Releases
August 1, 2025
Product/ Category |
Type | Description |
---|---|---|
Operations | Improvement |
Sender name for email alerts updated to Unifocus AlertAs part of ongoing brand alignment efforts, the sender name for all system-generated email alerts has been updated from Knowcross Alert to Unifocus Alert. Key details:
Recommended action: If you use email filters, allow lists, or notification rules that reference “Knowcross Alert,” you should update them to recognize “Unifocus Alert” to avoid disruptions. Why this change was made: This update supports Unifocus’s brand unification and improves the visibility and consistency of system communications. Support: For assistance updating email settings or if you have questions, contact the Unifocus Service Desk team at support@unifocus.com or contact your Client Success Manager (CSM). |
July 31, 2025
Product/ Category |
Type | Description |
---|---|---|
Labor | Fixed Issue |
Resolved issue with schedule export processIn some instances of previous releases, an issue prevented users from exporting schedules successfully. The export process failed, and no file was created. The software has been updated so that the export process now functions as expected and generates the appropriate output file. |
Mobile App | Fixed Issue |
Resolved issue that caused a missing In button on the mobile Time ClockIn some instances of previous releases, the In button was missing from the Time Clock screen in the Mobile App. The software has been updated so that all expected punch options appear when accessing the Time Clock screen Mobile App. |
July 30, 2025
Product/ Category |
Type | Description |
---|---|---|
Labor | New Feature |
Audit screen added to Copy Schedules dialog box in Employee SchedulesThe Copy Schedules dialog box in Employee Schedules now includes an Audits button. This button opens a new audit screen titled Copy Schedule Audits, which displays a record of completed schedule copy actions for the selected property. The audits screen includes filtering by "Period To" date, a searchable table of audit entries, and standard export options. Audit details include who made the change, the affected periods, jobs, weekdays, and whether notes were copied. |
Labor | New Feature |
Search by employee in the Employee Schedules screenA new search bar has been added to the Employee Schedules screen to help users quickly locate employees. You can now search by employee name (and Employee ID, if available), with results filtered dynamically as you type. The search functionality works alongside existing job filters to refine the view without overriding them. |
Administration | Fixed Issue |
Resolved display issue with Pay Group and related fields in Employee MaintenanceIn some instances of previous Employee Maintenance releases, certain fields—such as Pay Group, Work Class, and Primary/Secondary Job Classes—were incorrectly displaying internal IDs instead of readable names. This issue occurred when viewing or updating records for cross-property employees and, in some cases, for regular employees. After saving changes, affected fields would display the backend ID value rather than the expected name. The software has been updated so that all relevant fields now display the correct names consistently across employee records. |
Administration | Fixed Issue |
Resolved employee reconcile issueIn some instances of previous Employee Maintenance releases, updated employee records did not appear on the Updated Employee tab after completing the Reconcile Employees process. Even after successfully uploading a reconcile file, updated employee data did not appear, and the count of updated records remained incorrect. The software has been updated so that employee data and count is correctly displayed after reconciling employees. |
Labor | Fixed Issue |
Resolved Accrual Balance scroll bar issue in Employee SchedulesIn some instances of previous Employee Schedules releases, the Accrual Balance pane did not display a vertical scroll bar when there were several accrual types. This issue prevented users from scrolling to see all accrual types. The software has been updated so that the Accrual Balance pane in the Employee Schedules screen now displays a vertical scroll bar when necessary. This ensures that users can view all accrual types, even when many are configured for the property. |
July 28, 2025
Product/ Category |
Type | Description |
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Reporter | Improvement |
Employee Class field is no longer required in the Other Earnings Summary reportIn previous releases, the Employee Class field was required when running the Other Earnings Summary report. In this release, the Employee Class field is no longer required when running the Other Earnings Summary report. |
Reporter | Fixed Issue |
Earnings Detail Report with Notes report can now be generated in the Excel formatIn some instances of previous releases, the Earnings Detail Report with Notes report could not be generated in the Excel format. The software has been updated so that the Earnings Detail Report with Notes report can be generated in Excel format, as expected. |
Reporter | Fixed Issue |
Resolved issue in the Tip Pool reportIn some instances of previous Reporter releases, users received an error message when trying to generate the Tip Pool report for dates outside the current pay period. The software has been updated so that the Tip Pool report can be run for various pay periods, as expected. |
Reporter | Fixed Issue |
Correct earning data in the Earning Detail by Employee reportIn some instances of previous releases, formatting issues with the Earning Detail by Employee report caused data to appear in the wrong columns. The software has been updated so that the Earning Detail by Employee report displays the correct earning data. |
Reporter | Fixed Issue |
Resolved issue with earning type data in Lookup Tables reportIn some instances of previous Reporter releases, the generated Lookup Tables report did not include earning type data. The software has been updated so that the generated Lookup Tables report includes earning type data, as expected. |
Reporter | Fixed Issue |
Resolved issue with report previewsIn some instances of previous Reporter releases, selecting Preview did not display a preview of the report. The software has been updated so that selecting Preview for a report displays the preview, as expected. |
Reporter | Fixed Issue |
Resolved issue with the Lookup Tables reportIn some instances of previous releases, the Lookup Tables report did not retrieve hours under the Salary Hours per Day Distribution section. The software has been updated so that the Lookup Tables report retrieves hours under the Salary Hours per Day Distribution section, as expected. |
July 21, 2025 to July 25, 2025
Product/ Category |
Type | Description |
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Maintenance, Service | New Feature |
Service mobile app includes a Maintenance sectionIn this release of Maintenance, the Service app now includes the Maintenance section for single sign-on (SSO) environments on iOS and Android.
Note: Only Maintenance users with valid license and appropriate roles can see the features. |
July 16, 2025
Workforce Management
Product/ Category |
Type | Description |
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Administration | Improvement |
Recalculate KBIs in the Generate Projected Hours taskThe Generate Projected Hours task in Task Scheduler now includes a Recalculate KBIs option. If selected, the Generate Projected Hours task will recalculate all calculated KBIs as part of the generation process. This enhancement aligns the task’s functionality with the behavior of the equivalent option in the Planning Menu. |
Time & Attendance | Improvement |
Filter dialog box enhancements in the Attendance screenThis release introduces improvements to the Filter dialog box in Attendance. A new Save button has been added and is enabled only when changes are made to the current filter selections. Selecting Save applies the changes and closes the modal. Additionally, the Close button has been renamed to Cancel, and both the Cancel button and the X button now close the dialog box without saving any changes. |
Time & Attendance | Improvement |
Improved preferences in Review Pay PeriodIn this release of Review Pay Period and the Review Time Card screen, column preferences in tables are preserved after changing periods. |
Administration | Fixed Issue |
Rates no longer reset to $0 for managers without cost permissionsIn previous releases, managers with the Can View Cost permission set to No were able to inadvertently reset employee salary rates to $0 when editing job information in Employee Maintenance. This issue affected employees with Salaried Exempt, Salaried Non-Exempt, and Contract job types. The software has been updated so that:
This fix prevents unintentional rate changes and ensures compliance with role-based access controls. |
Administration | Fixed Issue |
Correct pay group saved when creating new employeesIn some instances of previous Employee Maintenance releases, users encounters an issue where the selected pay group was not being saved correctly when creating a new employee. The software defaulted to the property's default pay group, even if a different pay group was selected. The software has been updated so that the selected pay group is now saved, as expected. |
Administration | Fixed Issue |
Resolved issue with job rates in Employee MaintenanceIn some instances of previous Employee Maintenance releases, job rates were updated to 0 when users without permissions for viewing or editing costs updated fields on the screen. The software has been updated to resolve this issue. |
Operations
Product/ Category |
Type | Description |
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Analytics, Housekeeping | New Feature |
Drill-through functionality in Housekeeping DashboardThis release of the Housekeeping Dashboard includes drill-through functionality in charts. Clicking a chart element (bar, pie slice, line, and so on) opens a table with more details and information related to that specific data point in the chart. For more information, see Viewing and customizing charts in Housekeeping Dashboard. |
July 14, 2025
Product/ Category |
Type | Description |
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Survey | New Feature |
Survey Manager and Survey Designer—first release of ExperienceIQ (XiQ)As part of the initial release of Unifocus’s redesigned Survey platform—now called ExperienceIQ (XiQ)—two new screens are now available: Survey Manager and Survey Designer.
For more information, see Survey. |
July 10, 2025
Product/ Category |
Type | Description |
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Labor | Fixed Issue |
Resolved projected hours issue in Employee SchedulesIn some instances of previous release, projected hours did not appear on the Planning Period Summary pane of the Employee Schedules screen. The software has been updated to resolve this issue. |
July 7, 2025 to July 10, 2025
Product/ Category |
Type | Description |
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Housekeeping | Improvement |
Improvement in task type assignment logicIn this release of Housekeeping, you can add multiple reservation specials under the Add Rule in the Facility Management Rules. The system will then assign the task type considering the combinations of the multiple reservation specials added. You can access this option from DB Setup by selecting the Facility Management Rules. |
Maintenance | New Feature |
Location Overview option in the Work Order ConsoleThis Maintenance release introduces a new Location Overview option in the Work Order Console. You can use this option to view all mapped locations in a color-coded grid format, allowing you to quickly assess Work Order status across different locations:
Note: Only users with View access to the Work Order Console can use this feature. For more information, see Location Overview screen. |
Maintenance | New Feature |
Delete icon for the uploaded image in the Edit and Clone Asset screensThis Maintenance release introduces the Delete icon ( For more information, see Edit Asset screen. |
Maintenance | New Feature |
Multilingual support in Message Format screenThis release allows you to view events in your preferred language. You can choose from a total of 30 languages using the language ( Note: The default language and field label is English. Note: You can view languages based on the language licenses assigned to the property. |
Maintenance | Improvement |
Enhancement to notification icon in the Work Order ConsoleIn this release of Maintenance, the notification bell ( |
Maintenance | New Feature |
Auto-assignment enhancement for adhoc and PM work ordersThis Maintenance release introduces auto-assignment of adhoc and Preventive Maintenance (PM) work orders based on availability, department, skill, mapped section, and urgency.
Note: Auto-assignment is available only for properties licensed with both Service and Maintenance. |
Maintenance | New Feature |
Real-time auto-assignment for work ordersWork orders can now be auto-assigned based on real-time actions for better work order allocation. Auto Assignment engine works for the following triggers:
For more information, see Maintenance work orders (WOs). |
Maintenance | New Feature |
Auto-assign option in the work order actionsThis Maintenance release introduces the Auto-Assign option, which is now available across multiple work order actions to flexibly allocate work orders to technicians.
For more information, see New Work Order screen and Parking a work order. Note: When you select the Auto Assign option while reopening a work order, the software checks for available technicians based on the reopen time. If a match is found, the work order is assigned. If not, it moves to the Unassigned Queue. |
Maintenance | Improvement |
Open work orders tab in Shift Setup screenThis Maintenance release introduces the Open Work Orders tab ( Note: If no Open jobs are available, the Open jobs tab is disabled and OPEN WOS tab opens by default. Note: If only Open jobs are available and no work orders are assigned, the OPEN WOS tab is disabled. Note: The OPEN WOS tab is shown only for work orders generated from Service or Ad hoc. For more information, see Shift setup screen. |
Maintenance | New Feature |
Work Order field in Shift detailsThis Maintenance release introduces a new Work Orders field on the Shift details screen in Service. You can see total open work orders (excluding PM) before your shift. You can access this from the profile drop-down list. Note: Maintenance users can end their shift from Service or Maintenance mobile. If not ended, all the assigned work orders remain in their task list. |
Service | Improvement |
Improvement in System Configuration for Service - Room Move eventIn this release of Service, you can add sub-events under the Room Move event in the Add PMS Linked Auto Job. You can now choose to trigger the job for either the new room or the old room. You can access this option from System Configuration by selecting the Auto Job Manager under Property Management module. |
Service | Improvement |
Improvement in System Configuration for Service - Room Move - Pre-Arrival eventIn this release of Service, you can add sub-events under the Room Move - Pre-Arrival event with Event Time set to When Room Move Occurs in the Add PMS Linked Auto Job module. You can now choose to trigger the job for either the new room or the old room. You can access these options from System Configuration by selecting the Auto Job Manager under Property Management module. |
Service | Improvement |
Highlighted logged-in user names in Job ConsoleIn this release of Service, the logged-in user’s name now appears in bold in the Assigned section of the Job Console. |
Service | Improvement |
Delete icon for an uploaded image in User ManagementThis Service release introduces the Delete icon ( |
July 2, 2025
Product/ Category |
Type | Description |
---|---|---|
Configuration | New Feature, Improvements |
Improvements to the Events ScreenThe Events screen is used to manage event information that can be linked to scheduled and open shifts in the Employee Schedules screen. This release introduces several enhancements to the Events screen in the Setup menu, combining new features with user interface refinements to improve usability and extend functionality.
For more information, see Events. |
Configuration | New Feature |
New Hours Distribution work rule: Pay Period OTA new Pay Period OT rule is now available in the Hours Distribution work rule type. This rule awards overtime (OT) for hours that exceed a specified threshold over the course of an entire pay period. The Pay Period OT rule includes a Period OT Limit field, which defines the number of hours that must be exceeded before OT is applied. The default value is 80. If this field is left blank, the rule does not apply. Unlike the existing Rolling X Weeks OT rule, which calculates OT based on a rolling time frame, the Pay Period OT rule uses the configured pay period start and end dates. |
Configuration | New Feature |
New configurable Day Start/End Time parameter in Regular Hours Distribution work rulesA new Day Start/End Time parameter has been added to the following Regular Hours Distribution work rules:
This parameter allows managers to define a custom 24-hour period—such as 3 AM to 3 AM—instead of using the default midnight-to-midnight window for calculating daily overtime. This new feature provides greater flexibility in aligning overtime calculations with operational schedules. |
Configuration | New Feature |
New OT-to-DT conversion option in Hours Distribution work ruleA new Convert OT to DT checkbox has been added to the OT DT Daily Weekly 7th Day Anytime item in the Hours Distribution work rules. When selected, this option converts all overtime (OT) hours generated by the rule into double time (DT) hours. This update supports payroll configurations that require employees to receive only DT, with no OT applied. Note: This new parameter will only convert the OT hours correctly if Pay Double Time is also selected. |
Labor, Configuration | New Feature |
Color-coding for time off types in Employee SchedulesThis release introduces color-coding for time off types in the Employee Schedules screen, providing a visual aid to help managers quickly differentiate between various time off categories. Colors can be configured in the Time Off Types screen, located in the Setup menu. This screen now includes a Color selector and an On/Off toggle. By default, the toggle is off and no color is applied. When enabled, the selected color will appear on the Employee Schedules screen for the associated time off type. |
Labor | New Feature |
Minor (under 18 years old) icon added to Employee Schedules screenThe Employee Schedules screen now displays an icon ( Note: If an employee’s birth date is not available in their record, they are treated as 18 or older by default. |
Time & Attendance | Improvement |
Optimized initial load of the Attendance screenTo improve performance and usability, the Attendance screen now loads with no jobs selected by default when accessed for the first time by a user without saved preferences. This change helps prevent delays at properties with large labor structures and ensures users can apply filters more intentionally for faster, more efficient access to relevant data. |
Labor | Fixed Issue |
Resolved issue with Daily Summary in Employee SchedulesIn some instances of previous releases, the Daily Summary table at the bottom of the Employee Schedules screen displayed no data when Single Job was selected. The software has been updated so that when Single Job is selected, the Daily Summary table displays totals based on the scheduled and projected hours for only the job of the selected shift. |
June 18, 2025
Product/ Category |
Type | Description |
---|---|---|
Administration | New Feature |
Bulk-updating Time Clock permissions in Employee MaintenanceYou can now update Time Clock permissions for multiple employees at once using the Change Multiple Employees wizard in Employee Maintenance. A new tab in the wizard allows you to select which Time Clocks employees can access. Any unchecked clocks will apply restrictions for the selected employees when the update is completed. This enhancement simplifies mass updates and improves efficiency—especially at properties with many Time Clocks. The updated interface also includes a vertical scrollbar to support long lists of clocks. |
Configuration | Improvement |
New Home Job filter option in Employee SetsThe Add Filter and Edit Filter dialog boxes in Employee Sets now include a new option that allows job filters to apply only to employees' home jobs. When this setting is enabled, employees with matching secondary jobs will be excluded from the set. This enhancement gives administrators greater precision when defining employee groups based on job assignments. The default behavior remains unchanged unless the new toggle is selected. |
Labor | Improvement |
Improved Employee Schedules messaging for fair workweek complianceMessages triggered by Schedule Change Validation work rules in the Employee Schedules screen have been updated to provide clearer, more detailed information. These enhancements, which include additional language about excusable reasons, help scheduling managers better understand the context and implications of schedule changes related to fair workweek compliance. |
Labor | Improvement |
Improved Select all employees functionality in Employee RequestsIn previous releases, the Select all employees checkbox in the Group Request pane of the Employee Requests screen remained selected even after individual employees were manually deselected. With this update, the checkbox is now automatically cleared when any employee is deselected. |
Time & Attendance | Improvement |
Updated default columns in Employees view of Review Pay PeriodThe default columns displayed in the Employees view on the Review Pay Period screen have been updated to provide more relevant pay period and scheduling details. The new default columns include:
These changes are applied automatically when users access the Employees view. |
Mobile App | Fixed Issue |
Resolved issue with open shift notifications for unpublished shiftsIn some instances of previous releases, notifications were being sent to employees for unpublished shift assignments. The software has been updated to resolve this issue. |
June 6, 2025
Product/ Category |
Type | Description |
---|---|---|
Labor | Fixed Issue |
Resolved projected hours issue in SchedulingIn some instances of previous releases, projected hours were not displayed in the Daily Labor Summary section of the Employee Schedules screen. The software has been updated to resolve this issue. |
Labor | Fixed Issue |
Resolved issue causing errors in SchedulingIn some instances of previous releases, users encountered errors when editing shifts in the Employee Schedules screen. The software has been updated to resolve this issue. |
Time & Attendance | Fixed Issue |
Resolved file name issue with Import EarningsIn some instances of previous releases, the Import Earnings process in Review Pay Period did not allow file names that contained a period (.) punctuation mark. The software has been updated to resolve this issue. |
June 4, 2025
Product/ Category |
Type | Description |
---|---|---|
Configuration | Improvement |
Meal Punch work rule now applies to worked jobThe Meal Punch work rule has been updated to ensure that any associated earnings are now applied to the job the employee actually worked, rather than defaulting to the employee’s home job. This is especially important for cross-property employees, as the rule will now reference and apply the correct job and property context during break tracking. This improvement enhances payroll accuracy and better reflects real-world scheduling scenarios. |
Time & Attendance | Improvement |
Improved support for punch corrections across open pay periodsIn previous releases, the punch corrections feature in the Time Clock was limited to the single open pay period configured in the property settings. As a result, employees were sometimes unable to submit corrections for valid missed punches in the current open pay period. With this update, the software now considers all open pay periods for a property, allowing employees to submit punch corrections for any eligible date within those periods. This ensures more accurate and flexible correction workflows for both employees and managers. |
Administration | Fixed Issue |
Resolved issue affecting cost information accessIn some instances of previous releases of Employee Maintenance, users with the Can View Cost permission disabled were still able to edit the annual or hourly rate fields, despite these fields being displayed as NaN (not a number). The software has been updated so that fields related to cost information are properly disabled and uneditable for users who do not have Can View Cost permissions. This fix ensures that financial details are only modified by authorized personnel. |
Administration | Fixed Issue |
Resolved issue with editing home jobsIn some instances of previous releases, users were unable to edit employees' home jobs in the Jobs tab of Employee Maintenance. The software has been updated to resolve this issue. |
June 2, 2025 to June 5, 2025
Product/ Category |
Type | Description |
---|---|---|
Service, System Configuration | Improvement |
Improvement in System Configuration for ServiceThis Service release introduces Ongoing Job event to Alert Manager, allowing you to trigger alerts based on job progress. You can now set alerts for specific percentages of Maximum Response Time (MRT) to stay informed of key milestones during job completion. |
May 21, 2025
Product/ Category |
Type | Description |
---|---|---|
Configuration | Improvement |
Warning message for Time Clocks without permissionsThe Permissions tab of the Time Clocks Setup screen now displays a warning message for clocks that have no configured permissions. |
Configuration | Improvement |
Updated behavior for Shift Difference OT work rule with custom earningsThe Shift Difference OT work rule has been enhanced to support more flexible configurations when managing shift gaps. Now, if Convert Hours to OT is cleared and Convert Full Second Shift is selected, the software will apply a custom earning (as defined in the rule) based on the full duration of the second shift multiplied by the Overtime Factor Rate—without converting those hours to overtime on the time card. This improvement enables more accurate and configurable compensation for qualifying shift patterns, while preserving regular hour classifications unless otherwise overridden by another rule. |
Configuration | Improvement |
Alphabetical sorting in Setup screensIn various Setup screens, items in drop-down lists now appear in alphabetical order. Affected screens include: |
Labor | Improvement |
Published status on scheduled shiftsOn the Employee Schedules screen, a new icon ( |
Administration | Fixed Issue |
Resolved issue with terminated managers in Employee MaintenanceIn some instances of previous releases, terminated manager-level users still appeared as Active in Employee Maintenance. The software has been updated son that terminated manager-level users appear as Inactive in Employee Maintenance, as expected. |
May 7, 2025
Workforce Management
Product/ Category |
Type | Description |
---|---|---|
Configuration | New Feature |
New parameter in the Shift Difference OT work ruleThe Shift Difference OT work rule now includes a new Exclude Shifts on Separate Days checkbox. If selected, the work rule will not be applied if the first and second shifts are on different workdays. |
Configuration | New Feature |
Gender filter in the Employee Sets screenThe Add/Edit Filter dialog box on the Employee Sets screen now includes a Gender option that allows you to set gender as a grouping criteria for employee sets. Note: For each employee, the Gender field in the filter uses the gender specified in the General tab of Employee Maintenance. |
Configuration | New Feature |
Configurable time off types in the Mobile AppScheduling managers now have greater control over which time off types appear in the My Time Off Requests screen of the Mobile App. In the desktop application, you can manage this setting by selecting or clearing the Mobile checkbox in the Earning Types screen. Only accrual types with the Mobile checkbox selected will be visible to employees in the Mobile App. |
Configuration | Improvement |
Improved overtime calculations in Hours Distribution work rulesIn previous releases, Hours Distribution work rules did not allow for the both overtime (OT) and consecutive day calculations. The software has been updated to include a new Both Consecutive and Weekly OT checkbox in the following Hours Distribution work rules:
If selected, the work rule will apply both the Consecutive Days and Weekly OT parameters. |
Labor | New Feature |
First Come First Serve now available for bulk open shiftsScheduling managers can now send out open shifts in bulk using the First Come First Serve option. The Make Open Shifts Available for Pickup confirmation dialog box now includes a toggle that allows managers to choose whether shifts should be assigned on a first-come-first-serve basis or require manager approval. The software ensures that pickup requests are only sent to qualified employees who would not trigger schedule violations. Open shifts previously assigned through the Employee Selection feature remain unaffected. This update streamlines shift distribution while maintaining scheduling integrity. |
Mobile App | New Feature |
Ability to cancel approved future time off requests in the Mobile AppEmployees using the Unifocus Mobile App can now cancel their approved time off requests (TORs) directly from the My Time Off Requests screen, if the requests are for future dates. Past-dated requests remain non-cancelable to preserve historical records. The cancellation process follows the same workflow used for pending TORs, with an X button available at the bottom of the request for easy access. |
Operations
Product/ Category |
Type | Description |
---|---|---|
Glitch, Analytics | New Feature |
Benchmarking in Glitch AnalyticsThis release of Glitch Analytics introduces a Benchmarking tab, which compares property performance in managing and resolving glitches using standardized metrics. Glitch Analytics provides a consolidated, at-a-glance view of key service recovery metrics to help you monitor glitches and complaints more effectively. The interactive charts and filters offer a flexible, customizable analytics experience. With Glitch Analytics, you can do the following:
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April 30, 2025
Product/ Category |
Type | Description |
---|---|---|
Housekeeping | New Feature |
Inspection Efficiency reportThis Housekeeping release introduces the Inspection Efficiency report to help managers and supervisors track inspection performance for all task types. The report includes:
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Maintenance | New Feature |
Delete icon for the uploaded image in the New Asset ScreenThis Maintenance release introduces the Delete icon ( For more information, see New Asset screen |
Maintenance | New Feature |
Customize Columns icon in the Work Order ConsoleThis Maintenance release introduces the Customize Column icon ( Note: Only Maintenance users with View permissions can customize columns. For more information, see Work Order Console. |
Maintenance | Improvement |
Previous date restrictions for PM work ordersIn this Maintenance release, you can now schedule Preventive Maintenance (PM) work orders only for current or future dates when creating or editing PM work orders. For more information, see Edit PM screen |
Maintenance | New Feature |
Clone option in the Asset details paneThis Maintenance release introduces a new Clone option in the Asset details pane to help you create a new asset by duplicating the details of an existing one. For more information, see Asset details pane. |
Maintenance | New Feature |
Save and load customized views to the Work Order ConsoleYou can now save and load custom views to switch between configurations without reapplying filters, sorting, or grouping. You can mark one of your saved views as primary. You can also view the default name for the existing view. For more information, see the, Work Order Console.
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April 23, 2025
Product/ Category |
Type | Description |
---|---|---|
Administration | New Feature |
Pay Group field in Employee MaintenanceThe General tab of Employee Maintenance now includes a Pay Group field where you can manually review and adjust pay groups for employees. This new field appears in the Employment Information - Additional Fields section. Note: This field is configured in the Employee Config Field Overrides screen, which includes the Pay Group field in the Standard Fields section. By default, the Pay Group field will be visible in Employee Maintenance. |
Administration | Improvement |
Automatic pay group updates with home job changeWhen an employee's home job is updated in the Jobs tab of Employee Maintenance, their pay group will be changed to the default pay group of the new property. |
Configuration | New Feature |
Custom Pay Group field in Employee MaintenanceYou can now show or hide a new Pay Group field on the General tab of Employee Maintenance. With the Pay Group field, you can manually review and adjust pay groups for employees. This field is configured in the Employee Config Field Overrides screen, which includes the Pay Group field in the Standard Fields section. By default, the Pay Group field will be visible in Employee Maintenance. |
Configuration | New Feature |
New parameter in the Holiday Differential work ruleThe Holiday Differential Daily Differential work rule now includes a new Count Entire Shift As Holiday checkbox. If selected, all hours of a shift that starts before a holiday and ends on the holiday will count as holiday hours. If not selected, only hours for shifts starting on a holiday will count as holiday hours. |
Labor | Improvement |
Enhanced shift management with automatic request cancellationThe shift assignment process has been standardized across desktop and mobile versions of Employee Requests. Now, when a shift is assigned to an employee, all associated pickup requests are automatically canceled, ensuring consistency with the Employee Requests desktop application. Affected employees, except the assigned individual, will receive notifications that their pickup requests have been denied. |
Administration | Fixed Issue |
Security update for generating projected and standard hoursIn some instances of previous releases, some users could generate projected and standard hours without required access to standard sets. The software has been updated so that users without access to standard sets will receive a clear notification preventing unauthorized actions. This update ensures secure and proper use of functionality within software. |
April 17, 2025
Product/ Category |
Type | Description |
---|---|---|
Survey Solutions | New Feature |
Guest Summary reportThis Survey Solutions release introduces the redesigned Guest Summary report, which aims to enhance property management through direct guest feedback. This report includes four main sections, each providing valuable insights into the guest experience:
For more information, see Guest Summary report. |
April 10, 2025
Product/ Category |
Type | Description |
---|---|---|
System Configuration | New Feature |
Data Refresh icon added to User ConsoleThis release introduces the Data Refresh icon ( Note: Only property admin users for system configuration can resync the property cache. |
Inspection | Improvement |
Increased Email character limit for Inspection Checklist RecipientsIn this release of Inspection, you can now add email address with an increased domain character limit of 8 characters, allowing support for longer domain names. |
April 9, 2025
Product/ Category |
Type | Description |
---|---|---|
Mobile App | Improvement |
Warning for time off requests exceeding 30 daysIn this release of the Mobile App, users requesting time off for periods exceeding 30 days will now receive a warning message and must confirm their request. |
Mobile App | Improvement |
Denied pickup requests displayed on the Mobile AppThe Rejected tab in the My Shift Requests screen of the Mobile App now displays denied pickup requests. |
Configuration | Fixed Issue |
Resolved issue with the Calendar Year Carry Over work ruleIn some instances of previous releases, the Calendar Year Carry Over Benefit Expiration work rule did not correctly enforce the maximum carryover limit for accrual earnings as specified in the work rule, resulting in employee accrual totals exceeding the established limits. The software has been updated so that the work rule enforces the carryover limit, as expected. |
Time & Attendance | Fixed Issue |
Resolved zero earning issue in time cardsIn some instances of previous releases, when the max running value was set to 0 in the Day of Year Benefit Accrual work rule, employee time cards incorrectly displayed 0 as the earning. The software has been updated so that when the max running value is set to 0 in the Day of Year Benefit Accrual work rule, employee time cards display no earnings, as expected. |
March 28, 2025
Product/ Category |
Type | Description |
---|---|---|
Analytics, Service | New Feature |
Benchmarking in Service AnalyticsThis release of Service Analytics introduces a Benchmarking tab, which compares property performance based on guest job data. Benchmarking helps identify areas for improvement and set performance goals, with key metrics such as service request volume, escalation rates, guest job registration density, total guest jobs vs delayed, guest job performance (for example, parked, reopened, open, and SNL jobs), and peak hour analysis. With Benchmarking, you can do the following:
For instructions and more information, see Benchmarking tab . |
March 26, 2025
Product/ Category |
Type | Description |
---|---|---|
Labor | Feature Removal |
Removal of the Timeline Scheduling featureThe Timeline Scheduling feature has been discontinued in our Labor software. Accordingly, the Timeline Scheduling menu option has also been removed. |
Mobile App | New Feature, Improvements |
Enhanced configurability and redesign of the Peer Schedules screen in the Mobile AppThis release of the Mobile App introduces significant improvements to the Peer Schedules screen in My Schedule. The following improvements provide managers and administrative users with greater control over job visibility and enhancing user interaction with peer scheduling information:
The following improvements are designed to make scheduling more intuitive and user-friendly, allowing employees to efficiently manage and interact with their schedules and those of their peers.
For more information, see: |
Mobile App | Improvement |
Manager warning for time off requests exceeding 30 daysIn this release of the Mobile App, managers entering employee time off requests (TORs) for periods exceeding 30 days will now receive a warning message and must confirm their request. |
Time & Attendance | Improvement |
Clarity improvements to audit information for punch correctionsIn previous releases of the Review Time Card screen, both accepted rejected punches and accepted punch corrections were recorded in the Audits tab as "Accepted Punch Correction." To improve clarity and differentiate these actions:
This improvement ensures that users can easily distinguish between these two types of approvals. |
Mobile App | Fixed Issue |
Enhanced Mobile App performance for employee shift requestsIn some instances of previous releases, employees encountered slow performance when completing shift requests in the Mobile App. The software has been updated to improve performance of employee shift requests. |
March 13, 2025
Product/ Category |
Type | Description |
---|---|---|
Configuration | Improvement |
Late break messages in Post Punch work rulesIn previous releases of the Missing Break Post Punch Post Punch work rule, the First Missing Break Message and Second Missing Break Message were applied to both missing and late breaks. In this release, the Missing Break Post Punch work rule includes two new fields for configuring custom messages for late breaks:
These new fields enable you to customize late break messages, distinct from those for missed breaks. This improvement ensures clearer communication and compliance with workplace policies. |
Labor | Improvement |
Denied employee icons in Shift RequestsIn this release of Employee Requests, managers can now see the list of employees who were denied employee selection pickup requests for grouped pending, individual pending, grouped approved, and individual approved requests. On the Shift Requests screen, the Grouped Requests and Employee Selection panes include a Denied section that displays icons with denied employees' initials. Note: For grouped requests, the list displays employees who have been denied any of the underlying requests. |
Analytics, Labor | Fixed Issue |
Resolved issue that displayed incorrect properties in the Labor DashboardIn some instances of previous releases, the Labor Dashboard displayed the wrong list of properties when the jobs filter was reset. The software has been updated so that the Labor Dashboard displays the correct list of properties, as expected. |
Mobile App | Fixed Issue |
Resolved issue with confirmation for time off requests in the Mobile AppIn some instances of previous releases, Mobile App users did not receive an alert when approving Time Off Requests (TOR) for full days. This alert is to ensure that managers are aware that approving the TOR will unassign the employee from any overlapping shifts, which will remain open for reassignment. Managers can choose to proceed with the approval or cancel to take no action. The software has been updated so that users now receive the alert, as expected. |
Mobile App | Fixed Issue |
Resolved issue with swapping shiftsIn some instances of previous releases, Mobile App users experienced issues where shifts available for swapping, particularly those for secondary jobs, were not consistently displayed. The software has been updated to ensure that all accessible shifts, which do not conflict with users' schedules, are now properly displayed. |
Time & Attendance | Fixed Issue |
Resolved issue with tip poolsIn some instances of previous releases, when users tried to associate tip pool types to a tip pool, the date ranges did not correctly populate. The software has been updated so the users can successfully associate tip pool types to tip pools. |
March 11, 2025
Product/ Category |
Type | Description |
---|---|---|
Administration | Improvement |
Events permission in the User Administration screenThe Action & Application Access tab of User Administration now includes a new Events option for setting the permission to access the Events screen. The permission is found in System Setup > Secondary. |
Analytics, Labor | Fixed Issue |
Resolved error when loading At a Glance screen of Labor DashboardIn some instances of previous releases, the At a Glance screen of Labor Dashboard did not load correctly. The software has been updated to resolve this issue. |
February 28, 2025
Product/ Category |
Type | Description |
---|---|---|
Maintenance | New Feature, Improvements |
Improvements in System Configuration for MaintenanceThis release includes the following improvements to the Message Format screen.
Note: Only users with the appropriate role permissions for system configuration can customize the event's text message, which can be accessed from the System Configuration > Role Management > New Role. For more information, see the New Role section. |
Maintenance | Improvements |
Email field and notification enhancements for PM work ordersThis Maintenance release includes the following Improvements:
|
Service, Glitch | Improvements |
Multilingual support in Message Format screenThis release allows users to view events in their preferred language. |
February 26, 2025
Product/ Category |
Type | Description |
---|---|---|
Time & Attendance | New Feature |
Filtering rejected punches in Review Pay PeriodThe Review Pay Period screen now includes a new Rejected tab that you can use to filter the employee list to only employees with pending rejected punches that have not been reviewed or acknowledged. The Rejected tab contains the following information:
Note: The Rejected tab appears only for the current pay period. |
Labor | Fixed Issue |
Resolved issue with split shifts and open shift employee selectionIn some instances of previous releases, employees who had two separate shifts on the same day without any overlap were incorrectly excluded from the Open Shift Pickup Request selection list for a new shift that fit between their existing shifts. For example, an employee with early morning and early evening shifts was not listed as available for a midday shift, despite no actual overlap. The software has been updated to correct the handling of overlap thresholds, ensuring that employees are correctly recognized as available when their existing shifts do not conflict with the proposed open shift times. |
February 13, 2025
Product/ Category |
Type | Description |
---|---|---|
Analytics, Labor | Fixed Issue |
Metrics and Trends buttons work in Labor DashboardIn some instances of previous releases, you received an error message when clicking Metrics or Trends buttons on the At a Glance screen of Labor Dashboard. The software has been updated so that the Metrics and Reports/Trends tabs load when you select Metrics or Trends in the Labor Dashboard, as expected. |
February 12, 2025
Product/ Category |
Type | Description |
---|---|---|
Configuration | Improvement |
Editing a KBI associated with previously entered mappingsYou can now edit the KBI of an existing mapping in the Actual KBI Mapping screen. Previously, once a KBI was selected, it became uneditable, requiring a new setup to make changes. With this update, you have the flexibility to update the KBI to any unmapped KBI, streamlining your configuration process. This change will automatically apply to all individually included lines, ensuring consistent adjustments across your entries. |
Labor | New Feature |
Enhanced visibility for urgent pickup requests in Employee RequestsIn this release of the Shift Requests screen, the Urgent Pickup Request details pane includes an Accepted By field that allows scheduling managers to quickly see which employee has accepted an urgent pickup request. |
Mobile App | Improvement |
Redesigned Weekly Availability screen in the Unifocus Mobile AppThis release includes user interface (UI) and user experience improvements to the Weekly Availability screen in the Unifocus Mobile App. For details on changes and improvements to the screens above, see Unifocus Mobile App Change Log. For online help, see Unifocus Mobile App Quick Reference Guide. |
Mobile App | Improvement |
Event information in the My Schedules screen on the Mobile AppThis release introduces the following improvements to Open Shifts in the My Schedules screen of the Unifocus Mobile App:
|
Time & Attendance | Improvement |
Updated default validation for time card earnings against accrualsIn this release of the Review Time Card screen, the software now automatically validates new earnings against future approved accruals by default. This enhancement ensures that users cannot add more earning hours than the employee has accrued. This functionality, previously available only by contacting your Unifocus Client Success Manager (CSM) to enable it, is now activated for all users. Note: Contact your Unifocus Client Success Manager (CSM) if you would like to deactivate this default functionality. |
Administration | Fixed Issue |
Resolved issue with employee statusesIn some instance of previous releases, terminated employees appeared with a status of Active in the Mobile section of the General tab of Employee Maintenance. The software has been updated so that terminated employees appear with a status of Inactive, as expected. |
January 29, 2025
Product/ Category |
Type | Description |
---|---|---|
Administration | Improvement |
Email addresses are required for employee promotionAn email address is now required when promoting an employee in Employee Maintenance. |
Configuration | New Feature |
New configuration options in the Preferences screenIn this release, the Preferences screen (in Setup) includes new sections and options for configuring general property-level settings in Employee Maintenance, Time & Attendance, and Labor Planning. For more information, see Preferences. |
Configuration | Improvement |
New parameter in the Shift Difference OT work ruleThe Shift Difference OT work rule includes a new Reduce Hours by First Shift OT parameter that can be used to reduce the second shift's hours by the amount of overtime already taken in the first shift. This new parameter helps to ensure compliance with union regulations. |
Mobile App | Improvement |
Notification for first-come-first-serve pickup requestManagers are now notified when employees accept first-come-first-serve pickup requests. |
Labor | Fixed Issue |
Resolved issue with managers approving their own time off requestsIn some instances of previous releases, managers who did not have Can Modify Self permission were able to approve their own time off requests (TORs). The software has been updated so that users who do not have Can Modify Self permission are unable to approve their own TORs, as expected. |
January 27, 2025
Product/ Category |
Type | Description |
---|---|---|
Glitch | New Feature |
Simultaneously mapping all glitch descriptionsIn this release of Glitch, the Glitch Manager includes a Map icon and a drop-down menu that allow you to map all glitch descriptions at once. The drop-down menu displays two options:
For more information, see Mapping a glitch description to properties |
Maintenance | New Feature |
Section option in the Work Order ConsoleThis Maintenance release introduces a new Section option in the Work Order Console, allowing you to group work orders based on their section. This new option is available in the Group ( |
Maintenance | New Feature |
Creating schedules for balanced preventative maintenance work ordersIn this Maintenance release, you can add a schedule for a balanced Preventative Maintenance (PM) work order with additional pattern options, such as Quarterly, Bi- Annually, and others. You can access these options from the New PM screen by selecting the Balanced PM, Add Schedule option. For more information, see the New PM screen. |
Maintenance | Improvement |
Printing a work order with additional detailsIn this Maintenance release, you can now view additional details when printing a work order, enhancing reporting and record keeping. You access the Print Work Order option from the Work Order Console by opening the work order details pane and selecting the ellipsis icon ( |
Maintenance | Improvement |
User interface improvements to the Work Order ConsoleThis release includes user interface improvements to the Work Order Console:
|
Maintenance | Improvement |
Improvements in System Configuration for MaintenanceThis release includes the following Improvements:
|
Maintenance | Improvement |
Improvement to filtering My Work Orders in the Work Order ConsoleIn this release of Maintenance, the My Work Orders filter in the Filters section of the Work Order Console now displays only the work orders assigned to you. You can view work orders that are assigned to you but not created by you. |
Maintenance | Improvement |
Edit option in the work order details paneIn this release of Maintenance, the Work order details pane now displays the Edit option. You can use this option to edit work orders that are in the Unassigned or Assigned state, but only for Corrective type work orders, when selected from the Work Order Console. Note: Only Maintenance users with Actions permissions can edit work orders in an Unassigned or Assigned state. |
Service | New Feature |
Simultaneously mapping all job descriptionsIn this release of Service, the Job Manager includes a Map icon and a drop-down menu that allow you to map all job descriptions at once. The drop-down menu displays two options:
For more information, see Mapping a job description to properties |
Service | New Feature |
Guest Directory icon added to Guest ModuleIn this release of Service, the Guest module now displays the Guest Directory icon ( |
Service | Improvement |
Enhancement to room status icons in the Guests moduleIn this release of Service, the Guest module room status icons changed from a circle to a rectangle:
|
January 15, 2025
Product/ Category |
Type | Description |
---|---|---|
Mobile App | New Features, Improvements |
Redesigned employee screens in the Unifocus Mobile AppThis release includes user interface (UI) and user experience improvements to the following Unifocus Mobile App screens:
For details on changes and improvements to the screens above, see Unifocus Mobile App Change Log. For online help, see Unifocus Mobile App Quick Reference Guide. |