Unifocus Release Notes

This page includes release notes for Unifocus software products released in 2025. All releases are organized by date. For release notes published throughout 2024, see Unifocus Release Notes - 2024.

Customer Education
Unifocus offers additional education and user assistance resources for our customers. For more information, see Customer Education.

System Maintenance
The Unifocus IT team performs system maintenance from 18:00 (6:00 PM) to 20:00 (8:00 PM) Central on the second and third Saturday of each month. During this window, some of our applications and services might be slow or unavailable. For more information, see https://status.unifocus.com.

Updated colors and fonts in software screens
Unifocus is currently updating software screens with new colors and fonts to better reflect our brand identity. These improved screens will be released incrementally over the next few months.

Release summaries

The following table includes summaries of each release. For complete release notes, select the date in the Release date column.

Release date Overview

August 1, 2025

Operations

Products and categories: All Operations products.

Release summary:

  • Sender name for email alerts updated to Unifocus Alert

July 31, 2025

Workforce Management

Products and categories: Labor, Mobile App.

Release summary:

  • Resolved issue with schedule export process

  • Resolved issue that caused a missing In button on the mobile Time Clock

July 30, 2025

Workforce Management

Products and categories: Administration, Labor.

Release summary:

  • Audit screen added to Copy Schedules dialog box in Employee Schedules

  • Search by employee in the Employee Schedules screen

  • Resolved display issue with Pay Group and related fields in Employee Maintenance

  • Resolved employee reconcile issue

  • Resolved Accrual Balance scroll bar issue in Employee Schedules

July 28, 2025

Reporter

Products and categories: Reporter.

Release summary:

  • Employee Class field is no longer required in the Other Earnings Summary report

  • Earnings Detail Report with Notes report can now be generated in the Excel format

  • Resolved issue in the Tip Pool report

  • Correct earning data in the Earning Detail by Employee report

  • Resolved issue with earning type data in Lookup Tables report

  • Resolved issue with report previews

  • Resolved issue with the Lookup Tables report

July 21, 2025 to July 25, 2025

Operations

Products and categories: Maintenance, Service.

Release summary:

  • Service mobile app includes a Maintenance section

July 16, 2025

Workforce Management

Products and categories: Administration, Time & Attendance.

Release summary:

  • Recalculate KBIs in the Generate Projected Hours task

  • Filter dialog box enhancements in the Attendance screen

  • Improved preferences in Review Pay Period

  • Rates no longer reset to $0 for managers without cost permissions

  • Correct pay group saved when creating new employees

  • Resolved issue with job rates in Employee Maintenance

Operations

Products and categories: Housekeeping, Analytics.

Release summary:

  • Drill-through functionality in Housekeeping Dashboard

July 14, 2025

Survey

Products and categories: Survey / ExperienceIQ.

Release summary:

  • Survey Manager and Survey Designer—first release of ExperienceIQ (XiQ)

July 10, 2025

Workforce Management

Products and categories: Labor.

Release summary:

  • Resolved projected hours issue in Employee Schedules

July 7, 2025 to July 10, 2025

Operations

Products and categories: Housekeeping, Maintenance, Service.

Release summary:

  • Improvement in task type assignment logic

  • Location Overview option in the Work Order Console

  • Delete icon for the uploaded image in the Edit and Clone Asset screens

  • Multilingual support in Message Format screen

  • Enhancement to notification icon in the Work Order Console

  • Auto-assignment enhancement for adhoc and PM work orders

  • Real-time auto-assignment for work orders

  • Auto-assign option in the work order actions

  • Open work orders tab in Shift Setup screen

  • Work Order field in Shift details

  • Improvement in System Configuration for Service - Room Move event

  • Improvement in System Configuration for Service - Room Move - Pre-Arrival event

  • Highlighted logged-in user names in Job Console

  • Delete icon for an uploaded image in User Management

July 2, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor, Time & Attendance.

Release summary:

  • Improvements to the Events Screen

  • New Hours Distribution work rule: Pay Period OT

  • New configurable Day Start/End Time parameter in Regular Hours Distribution work rules

  • New OT-to-DT conversion option in Hours Distribution work rule

  • Color-coding for time off types in Employee Schedules

  • Minor (under 18 years old) icon added to Employee Schedules screen

  • Optimized initial load of the Attendance screen

  • Resolved issue with Daily Summary in Employee Schedules

June 18, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor, Mobile App, Time & Attendance.

Release summary:

  • Bulk-updating Time Clock permissions in Employee Maintenance

  • New Home Job filter option in Employee Sets

  • Improved Employee Schedules messaging for fair workweek compliance

  • Improved Select all employees functionality in Employee Requests

  • Updated default columns in Employees view of Review Pay Period

  • Resolved issue with open shift notifications for unpublished shifts

June 6, 2025

Workforce Management

Products and categories: Labor, Time & Attendance.

Release summary:

  • Resolved projected hours issue in Scheduling

  • Resolved issue causing errors in Scheduling

  • Resolved file name issue with Import Earnings

June 4, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor, Time & Attendance.

Release summary:

  • Meal Punch work rule now applies to worked job

  • Improved support for punch corrections across open pay periods

  • Resolved issue affecting cost information access

  • Resolved issue with editing home jobs

  • Resolved issue with Daily Summary in Employee Schedules

June 2, 2025 to June 5, 2025

Operations

Products and categories: Service, System Configuration.

Release summary:

  • Improvement in System Configuration for Service

May 21, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor.

Release summary:

  • Warning message for Time Clocks without permissions

  • Updated behavior for Shift Difference OT work rule with custom earnings

  • Alphabetical sorting in Setup screens

  • Published status on scheduled shifts

  • Resolved issue with terminated managers in Employee Maintenance

May 7, 2025

Workforce Management

Products and categories: Configuration, Labor, Mobile App.

Release summary:

  • New parameter in the Shift Difference OT work rule

  • Gender filter in the Employee Sets screen

  • Configurable time off types in the Mobile App

  • Improved overtime calculations in Hours Distribution work rules

  • First Come First Serve now available for bulk open shifts

  • Ability to cancel approved future time off requests in the Mobile App

Operations

Products and categories: Glitch, Analytics.

Release summary:

  • Benchmarking in Glitch Analytics

April 30, 2025

Operations

Products and categories: Housekeeping, Maintenance.

Release summary:

  • Inspection Efficiency report

  • Delete icon for the uploaded image in the New Asset Screen

  • Customize Columns icon in the Work Order Console

  • Previous date restrictions for PM work orders

  • Clone option in the Asset details pane

  • Save and load customized views to the Work Order Console

April 23, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor.

Release summary:

  • Pay Group field in Employee Maintenance

  • Automatic pay group updates with home job change

  • Custom Pay Group field in Employee Maintenance

  • New parameter in the Holiday Differential work rule

  • Enhanced shift management with automatic request cancellation

  • Security update for generating projected and standard hours

April 17, 2025

Survey Solutions

Products and categories: Survey Solutions, Reports.

Release summary:

  • Guest Summary report

April 10, 2025

Operations

Products and categories: System Configuration, Service.

Release summary:

  • Data Refresh icon added to User Console

  • Increased Email character limit for Inspection Checklist Recipients

April 9, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor, Mobile App.

Release summary:

  • Warning for time off requests exceeding 30 days

  • Denied pickup requests displayed on the Mobile App

  • Resolved issue with the Calendar Year Carry Over work rule

  • Resolved zero earning issue in time cards

March 28, 2025

Operations

Products and categories: Analytics, Service.

Release summary:

  • Benchmarking in Service Analytics

March 26, 2025

Workforce Management

Products and categories: Configuration, Labor, Mobile App, Time & Attendance.

Release summary:

  • Removal of Timeline Scheduling feature

  • Enhanced configurability and redesign of the Peer Schedules screen in the Mobile App

  • Warning for time off requests exceeding 30 days

  • Clarity improvements to audit information for punch corrections

  • Resolved issue with the Calendar Year Carry Over work rule

  • Enhanced Mobile App performance for employee shift requests

March 13, 2025

Workforce Management

Products and categories: Configuration, Labor, Mobile App, Time & Attendance.

Release summary:

  • Late break messages in Post Punch work rules

  • Denied employee icons in Shift Requests

  • Denied pickup requests displayed on the Mobile App

  • Resolved issue that displayed incorrect properties in the Labor Dashboard

  • Resolved issue with confirmation for time off requests in the Mobile App

  • Resolved issue with swapping shifts

  • Resolved issue with tip pools

March 11, 2025

Workforce Management

Products and categories: Administration.

Release summary:

  • Events permission in the User Administration screen

  • Resolved error when loading At a Glance screen of Labor Dashboard

February 28, 2025

Operations

Products and categories: Maintenance, Glitch, Service.

Release summary:

  • Improvements in System Configuration for Maintenance

  • Email field and notification enhancements for PM work orders

  • Multilingual support in Message Format screen

February 26, 2025

Workforce Management

Products and categories: Administration, Labor, Time & Attendance.

Release summary:

  • Filtering rejected punches in Review Pay Period

  • Resolved issue with split shifts and open shift employee selection

February 13, 2025

Workforce Management

Products and categories: Analytics, Labor.

Release summary:

  • Metrics and Trends buttons work in Labor Dashboard

February 12, 2025

Workforce Management

Products and categories: Administration, Configuration, Labor, Mobile App, Time & Attendance.

Release summary:

  • Editing a KBI associated with previously entered mappings

  • Enhanced visibility for urgent pickup requests in Employee Requests

  • Redesigned Weekly Availability screen in the Unifocus Mobile App

  • Event information in the My Schedules screen on the Mobile App

  • Updated default validation for time card earnings against accruals

  • Resolved issue with employee statuses

January 29, 2025

Workforce Management

Products and categories: Administration, Configuration, Mobile App, Labor.

Release summary:

  • Email addresses are required for employee promotion

  • New configuration options in the Preferences screen

  • New parameter in the Shift Difference OT work rule

  • Notification for first-come-first-serve pickup request

  • Resolved issue with managers approving their own time off requests

January 27, 2025

Operations

Products and categories: Glitch, Maintenance, Service.

Release summary:

  • Simultaneously mapping all glitch descriptions

  • Section option in the Work Order Console

  • Creating schedules for balanced preventative maintenance work orders

  • Printing a work order with additional details

  • User interface improvements to the Work Order Console

  • Improvements in System Configuration for Maintenance

  • Improvement to filtering My Work Orders in the Work Order Console

  • Edit option in the work order details pane

  • Simultaneously mapping all job descriptions

  • Guest Directory icon added to Guest Module

  • Enhancement to room status icons in the Guests module

January 15, 2025

Workforce Management

Products and categories: Mobile App

Release summary:

  • Redesigned screens in the Unifocus Mobile App


Coming soon

See Coming soon for miscellaneous prerelease notes for upcoming releases.


Releases

August 1, 2025

Product/
Category
Type Description
Operations Improvement

Sender name for email alerts updated to Unifocus Alert

As part of ongoing brand alignment efforts, the sender name for all system-generated email alerts has been updated from Knowcross Alert to Unifocus Alert.

Key details:

  • This update only changes the display name of the sender.

  • The content, frequency, and recipients of email alerts remain unchanged.

  • No action is required unless you have inbox rules or allow lists based on the previous sender name.

Recommended action:

If you use email filters, allow lists, or notification rules that reference “Knowcross Alert,” you should update them to recognize “Unifocus Alert” to avoid disruptions.

Why this change was made:

This update supports Unifocus’s brand unification and improves the visibility and consistency of system communications.

Support:

For assistance updating email settings or if you have questions, contact the Unifocus Service Desk team at support@unifocus.com or contact your Client Success Manager (CSM).

 

July 31, 2025

Product/
Category
Type Description
Labor Fixed Issue

Resolved issue with schedule export process

In some instances of previous releases, an issue prevented users from exporting schedules successfully. The export process failed, and no file was created.

The software has been updated so that the export process now functions as expected and generates the appropriate output file.

Mobile App Fixed Issue

Resolved issue that caused a missing In button on the mobile Time Clock

In some instances of previous releases, the In button was missing from the Time Clock screen in the Mobile App.

The software has been updated so that all expected punch options appear when accessing the Time Clock screen Mobile App.

 

July 30, 2025

Product/
Category
Type Description
Labor New Feature

Audit screen added to Copy Schedules dialog box in Employee Schedules

The Copy Schedules dialog box in Employee Schedules now includes an Audits button. This button opens a new audit screen titled Copy Schedule Audits, which displays a record of completed schedule copy actions for the selected property. The audits screen includes filtering by "Period To" date, a searchable table of audit entries, and standard export options. Audit details include who made the change, the affected periods, jobs, weekdays, and whether notes were copied.

Labor New Feature

Search by employee in the Employee Schedules screen

A new search bar has been added to the Employee Schedules screen to help users quickly locate employees. You can now search by employee name (and Employee ID, if available), with results filtered dynamically as you type. The search functionality works alongside existing job filters to refine the view without overriding them.

Administration Fixed Issue

Resolved display issue with Pay Group and related fields in Employee Maintenance

In some instances of previous Employee Maintenance releases, certain fields—such as Pay Group, Work Class, and Primary/Secondary Job Classes—were incorrectly displaying internal IDs instead of readable names. This issue occurred when viewing or updating records for cross-property employees and, in some cases, for regular employees. After saving changes, affected fields would display the backend ID value rather than the expected name.

The software has been updated so that all relevant fields now display the correct names consistently across employee records.

Administration Fixed Issue

Resolved employee reconcile issue

In some instances of previous Employee Maintenance releases, updated employee records did not appear on the Updated Employee tab after completing the Reconcile Employees process. Even after successfully uploading a reconcile file, updated employee data did not appear, and the count of updated records remained incorrect.

The software has been updated so that employee data and count is correctly displayed after reconciling employees.

Labor Fixed Issue

Resolved Accrual Balance scroll bar issue in Employee Schedules

In some instances of previous Employee Schedules releases, the Accrual Balance pane did not display a vertical scroll bar when there were several accrual types. This issue prevented users from scrolling to see all accrual types.

The software has been updated so that the Accrual Balance pane in the Employee Schedules screen now displays a vertical scroll bar when necessary. This ensures that users can view all accrual types, even when many are configured for the property.

 

July 28, 2025

Product/
Category
Type Description
Reporter Improvement

Employee Class field is no longer required in the Other Earnings Summary report

In previous releases, the Employee Class field was required when running the Other Earnings Summary report.

In this release, the Employee Class field is no longer required when running the Other Earnings Summary report.

Reporter Fixed Issue

Earnings Detail Report with Notes report can now be generated in the Excel format

In some instances of previous releases, the Earnings Detail Report with Notes report could not be generated in the Excel format.

The software has been updated so that the Earnings Detail Report with Notes report can be generated in Excel format, as expected.

Reporter Fixed Issue

Resolved issue in the Tip Pool report

In some instances of previous Reporter releases, users received an error message when trying to generate the Tip Pool report for dates outside the current pay period.

The software has been updated so that the Tip Pool report can be run for various pay periods, as expected.

Reporter Fixed Issue

Correct earning data in the Earning Detail by Employee report

In some instances of previous releases, formatting issues with the Earning Detail by Employee report caused data to appear in the wrong columns.

The software has been updated so that the Earning Detail by Employee report displays the correct earning data.

Reporter Fixed Issue

Resolved issue with earning type data in Lookup Tables report

In some instances of previous Reporter releases, the generated Lookup Tables report did not include earning type data.

The software has been updated so that the generated Lookup Tables report includes earning type data, as expected.

Reporter Fixed Issue

Resolved issue with report previews

In some instances of previous Reporter releases, selecting Preview did not display a preview of the report.

The software has been updated so that selecting Preview for a report displays the preview, as expected.

Reporter Fixed Issue

Resolved issue with the Lookup Tables report

In some instances of previous releases, the Lookup Tables report did not retrieve hours under the Salary Hours per Day Distribution section.

The software has been updated so that the Lookup Tables report retrieves hours under the Salary Hours per Day Distribution section, as expected.

 

July 21, 2025 to July 25, 2025

Product/
Category
Type Description
Maintenance, Service New Feature

Service mobile app includes a Maintenance section

In this release of Maintenance, the Service app now includes the Maintenance section for single sign-on (SSO) environments on iOS and Android.

  • Maintenance section displays New Work Order, Work Order Console, and My Work Order.

  • Scan Asset and Asset Console have been moved to the Others section.

  • Maintenance and Service alerts appear under the same bell icon:

    • Maintenance alerts display the Maintenance icon.

    • Service alerts display different icons based on event type.

Note: Only Maintenance users with valid license and appropriate roles can see the features.

 

July 16, 2025

Workforce Management

Product/
Category
Type Description
Administration Improvement

Recalculate KBIs in the Generate Projected Hours task

The Generate Projected Hours task in Task Scheduler now includes a Recalculate KBIs option. If selected, the Generate Projected Hours task will recalculate all calculated KBIs as part of the generation process. This enhancement aligns the task’s functionality with the behavior of the equivalent option in the Planning Menu.

Time & Attendance Improvement

Filter dialog box enhancements in the Attendance screen

This release introduces improvements to the Filter dialog box in Attendance. A new Save button has been added and is enabled only when changes are made to the current filter selections. Selecting Save applies the changes and closes the modal. Additionally, the Close button has been renamed to Cancel, and both the Cancel button and the X button now close the dialog box without saving any changes.

Time & Attendance Improvement

Improved preferences in Review Pay Period

In this release of Review Pay Period and the Review Time Card screen, column preferences in tables are preserved after changing periods.

Administration Fixed Issue

Rates no longer reset to $0 for managers without cost permissions

In previous releases, managers with the Can View Cost permission set to No were able to inadvertently reset employee salary rates to $0 when editing job information in Employee Maintenance. This issue affected employees with Salaried Exempt, Salaried Non-Exempt, and Contract job types.

The software has been updated so that:

  • The Enter Annual Rate checkbox is now disabled for users without cost permissions.

  • These users can no longer modify the salary distribution set or job rank in ways that affect rate values.

  • Salary and hourly rates are preserved and protected from unauthorized edits.

This fix prevents unintentional rate changes and ensures compliance with role-based access controls.

Administration Fixed Issue

Correct pay group saved when creating new employees

In some instances of previous Employee Maintenance releases, users encounters an issue where the selected pay group was not being saved correctly when creating a new employee. The software defaulted to the property's default pay group, even if a different pay group was selected.

The software has been updated so that the selected pay group is now saved, as expected.

Administration Fixed Issue

Resolved issue with job rates in Employee Maintenance

In some instances of previous Employee Maintenance releases, job rates were updated to 0 when users without permissions for viewing or editing costs updated fields on the screen.

The software has been updated to resolve this issue.

 

Operations

Product/
Category
Type Description
Analytics, Housekeeping New Feature

Drill-through functionality in Housekeeping Dashboard

This release of the Housekeeping Dashboard includes drill-through functionality in charts. Clicking a chart element (bar, pie slice, line, and so on) opens a table with more details and information related to that specific data point in the chart.

For more information, see Viewing and customizing charts in Housekeeping Dashboard.

 

July 14, 2025

Product/
Category
Type Description
Survey New Feature

Survey Manager and Survey Designer—first release of ExperienceIQ (XiQ)

As part of the initial release of Unifocus’s redesigned Survey platform—now called ExperienceIQ (XiQ)—two new screens are now available: Survey Manager and Survey Designer.

  • Survey ManagerSurvey Manager provides tools to create, organize, distribute, and manage surveys across multiple properties and projects. You can view survey status, apply filters (for example, by property, project, or status), and perform actions such as initiating or updating surveys from a centralized interface.

  • Survey DesignerSurvey Designer allows you to build surveys using configurable sections, question groups, and a variety of question types, including Net Promoter Score (NPS), rating scales, and comment fields. The interface supports survey previews and the application of translations for multilingual use.

For more information, see Survey.

 

July 10, 2025

Product/
Category
Type Description
Labor Fixed Issue

Resolved projected hours issue in Employee Schedules

In some instances of previous release, projected hours did not appear on the Planning Period Summary pane of the Employee Schedules screen.

The software has been updated to resolve this issue.

 

July 7, 2025 to July 10, 2025

Product/
Category
Type Description
Housekeeping Improvement

Improvement in task type assignment logic

In this release of Housekeeping, you can add multiple reservation specials under the Add Rule in the Facility Management Rules. The system will then assign the task type considering the combinations of the multiple reservation specials added.

You can access this option from DB Setup by selecting the Facility Management Rules.

Maintenance New Feature

Location Overview option in the Work Order Console

This Maintenance release introduces a new Location Overview option in the Work Order Console. You can use this option to view all mapped locations in a color-coded grid format, allowing you to quickly assess Work Order status across different locations:

  • Red Grid ()--Crisis
  • Outlined Red ()--Extra Urgent
  • Outlined Orange ()--Urgent
  • Outlined Green ()--Normal

Note: Only users with View access to the Work Order Console can use this feature.

For more information, see Location Overview screen.

Maintenance New Feature

Delete icon for the uploaded image in the Edit and Clone Asset screens

This Maintenance release introduces the Delete icon () in the Edit and Clone Asset Screen. You can now delete an uploaded image and replace it with a new one.

For more information, see Edit Asset screen.

Maintenance New Feature

Multilingual support in Message Format screen

This release allows you to view events in your preferred language. You can choose from a total of 30 languages using the language () drop-down on the Message Format screen.

Note: The default language and field label is English.

Note: You can view languages based on the language licenses assigned to the property.

Maintenance Improvement

Enhancement to notification icon in the Work Order Console

In this release of Maintenance, the notification bell () icon for the events list now displays the Maintenance() icon instead.

Maintenance New Feature

Auto-assignment enhancement for adhoc and PM work orders

This Maintenance release introduces auto-assignment of adhoc and Preventive Maintenance (PM) work orders based on availability, department, skill, mapped section, and urgency.

  • Adhoc work orders are prioritized over Preventive Maintenance (PM) work orders.

  • Only one work order is assigned at a time with First In, First Out (FIFO) logic.

  • Preventive Maintenance (PM) work orders are assigned only after all adhoc work orders are cleared.

  • If no match is found, the work orders move to the Unassigned Queue.

Note: Auto-assignment is available only for properties licensed with both Service and Maintenance.

Maintenance New Feature

Real-time auto-assignment for work orders

Work orders can now be auto-assigned based on real-time actions for better work order allocation.

Auto Assignment engine works for the following triggers:

  • Work order creation

  • Work order completion

  • Parked or reopened work order (with auto-assign enabled)

  • Submit for approval

  • Completed work order—Reopened

  • Technician login or logout

For more information, see Maintenance work orders (WOs).

Maintenance New Feature

Auto-assign option in the work order actions

This Maintenance release introduces the Auto-Assign option, which is now available across multiple work order actions to flexibly allocate work orders to technicians.

  • New Work Order screen—Technician field () now includes Automatic (default) and Manual options.

  • Park dialog box—Auto Assign () option.

  • Repark dialog box—Auto Assign () option.

  • Reopen dialog box—Auto Assign () option.

For more information, see New Work Order screen and Parking a work order.

Note: When you select the Auto Assign option while reopening a work order, the software checks for available technicians based on the reopen time. If a match is found, the work order is assigned. If not, it moves to the Unassigned Queue.

Maintenance Improvement

Open work orders tab in Shift Setup screen

This Maintenance release introduces the Open Work Orders tab () in the Shift Setup screen to reassign open work orders during shift changes. You can access this option by selecting the Logged in icon () next to a technician name.

Note: If no Open jobs are available, the Open jobs tab is disabled and OPEN WOS tab opens by default.

Note: If only Open jobs are available and no work orders are assigned, the OPEN WOS tab is disabled.

Note: The OPEN WOS tab is shown only for work orders generated from Service or Ad hoc.

For more information, see Shift setup screen.

Maintenance New Feature

Work Order field in Shift details

This Maintenance release introduces a new Work Orders field on the Shift details screen in Service. You can see total open work orders (excluding PM) before your shift. You can access this from the profile drop-down list.

Note: Maintenance users can end their shift from Service or Maintenance mobile. If not ended, all the assigned work orders remain in their task list.

Service Improvement

Improvement in System Configuration for Service - Room Move event

In this release of Service, you can add sub-events under the Room Move event in the Add PMS Linked Auto Job. You can now choose to trigger the job for either the new room or the old room.

You can access this option from System Configuration by selecting the Auto Job Manager under Property Management module.

Service Improvement

Improvement in System Configuration for Service - Room Move - Pre-Arrival event

In this release of Service, you can add sub-events under the Room Move - Pre-Arrival event with Event Time set to When Room Move Occurs in the Add PMS Linked Auto Job module. You can now choose to trigger the job for either the new room or the old room.

You can access these options from System Configuration by selecting the Auto Job Manager under Property Management module.

Service Improvement

Highlighted logged-in user names in Job Console

In this release of Service, the logged-in user’s name now appears in bold in the Assigned section of the Job Console.

Service Improvement

Delete icon for an uploaded image in User Management

This Service release introduces the Delete icon () to the User Management module, which is available while creating and editing a user. You can now delete an uploaded image and replace it with a new one.

 

July 2, 2025

Product/
Category
Type Description
Configuration New Feature, Improvements

Improvements to the Events Screen

The Events screen is used to manage event information that can be linked to scheduled and open shifts in the Employee Schedules screen. This release introduces several enhancements to the Events screen in the Setup menu, combining new features with user interface refinements to improve usability and extend functionality.

  • Improved layout for controls—Previously, you had to scroll horizontally to the right of the table to access delete and copy functionality for each event. These controls—along with the option to add events—are now conveniently located at the top of the screen.

  • Enhanced search and filtering—You can now filter events by a specific date range, allowing for more precise event management.

  • Clearer labeling—The button previously labeled Add Row has been renamed + Event to better reflect its purpose.

  • Dedicated panes for key tasks—Adding, editing, and copying events now open in dedicated panes, replacing the inline table-based approach for greater clarity and consistency.

  • Context menu functionality—Right-clicking within the events table now opens a context menu with options to add, edit, copy, or delete events.

  • Bulk import support—You can now import events in bulk using Excel (XLS) files, streamlining the setup of multiple events at once.

For more information, see Events.

Configuration New Feature

New Hours Distribution work rule: Pay Period OT

A new Pay Period OT rule is now available in the Hours Distribution work rule type. This rule awards overtime (OT) for hours that exceed a specified threshold over the course of an entire pay period.

The Pay Period OT rule includes a Period OT Limit field, which defines the number of hours that must be exceeded before OT is applied. The default value is 80. If this field is left blank, the rule does not apply.

Unlike the existing Rolling X Weeks OT rule, which calculates OT based on a rolling time frame, the Pay Period OT rule uses the configured pay period start and end dates.

Configuration New Feature

New configurable Day Start/End Time parameter in Regular Hours Distribution work rules

A new Day Start/End Time parameter has been added to the following Regular Hours Distribution work rules:

  • Regular Hours Split By Work Week

  • Regular Hours Split By Day

This parameter allows managers to define a custom 24-hour period—such as 3 AM to 3 AM—instead of using the default midnight-to-midnight window for calculating daily overtime.

This new feature provides greater flexibility in aligning overtime calculations with operational schedules.

Configuration New Feature

New OT-to-DT conversion option in Hours Distribution work rule

A new Convert OT to DT checkbox has been added to the OT DT Daily Weekly 7th Day Anytime item in the Hours Distribution work rules. When selected, this option converts all overtime (OT) hours generated by the rule into double time (DT) hours. This update supports payroll configurations that require employees to receive only DT, with no OT applied.

Note: This new parameter will only convert the OT hours correctly if Pay Double Time is also selected.

Labor, Configuration New Feature

Color-coding for time off types in Employee Schedules

This release introduces color-coding for time off types in the Employee Schedules screen, providing a visual aid to help managers quickly differentiate between various time off categories.

Colors can be configured in the Time Off Types screen, located in the Setup menu. This screen now includes a Color selector and an On/Off toggle. By default, the toggle is off and no color is applied. When enabled, the selected color will appear on the Employee Schedules screen for the associated time off type.

Labor New Feature

Minor (under 18 years old) icon added to Employee Schedules screen

The Employee Schedules screen now displays an icon (minor icon indicating an employee who is under 18 years old) next to employees who are under 18 years old at the end of the selected schedule period. This visual indicator appears with the tooltip "Under 18" to help managers identify minors when creating schedules.

Note: If an employee’s birth date is not available in their record, they are treated as 18 or older by default.

Time & Attendance Improvement

Optimized initial load of the Attendance screen

To improve performance and usability, the Attendance screen now loads with no jobs selected by default when accessed for the first time by a user without saved preferences. This change helps prevent delays at properties with large labor structures and ensures users can apply filters more intentionally for faster, more efficient access to relevant data.

Labor Fixed Issue

Resolved issue with Daily Summary in Employee Schedules

In some instances of previous releases, the Daily Summary table at the bottom of the Employee Schedules screen displayed no data when Single Job was selected.

The software has been updated so that when Single Job is selected, the Daily Summary table displays totals based on the scheduled and projected hours for only the job of the selected shift.

 

June 18, 2025

Product/
Category
Type Description
Administration New Feature

Bulk-updating Time Clock permissions in Employee Maintenance

You can now update Time Clock permissions for multiple employees at once using the Change Multiple Employees wizard in Employee Maintenance. A new tab in the wizard allows you to select which Time Clocks employees can access. Any unchecked clocks will apply restrictions for the selected employees when the update is completed.

This enhancement simplifies mass updates and improves efficiency—especially at properties with many Time Clocks. The updated interface also includes a vertical scrollbar to support long lists of clocks.

Configuration Improvement

New Home Job filter option in Employee Sets

The Add Filter and Edit Filter dialog boxes in Employee Sets now include a new option that allows job filters to apply only to employees' home jobs. When this setting is enabled, employees with matching secondary jobs will be excluded from the set. This enhancement gives administrators greater precision when defining employee groups based on job assignments. The default behavior remains unchanged unless the new toggle is selected.

Labor Improvement

Improved Employee Schedules messaging for fair workweek compliance

Messages triggered by Schedule Change Validation work rules in the Employee Schedules screen have been updated to provide clearer, more detailed information. These enhancements, which include additional language about excusable reasons, help scheduling managers better understand the context and implications of schedule changes related to fair workweek compliance.

Labor Improvement

Improved Select all employees functionality in Employee Requests

In previous releases, the Select all employees checkbox in the Group Request pane of the Employee Requests screen remained selected even after individual employees were manually deselected. With this update, the checkbox is now automatically cleared when any employee is deselected.

Time & Attendance Improvement

Updated default columns in Employees view of Review Pay Period

The default columns displayed in the Employees view on the Review Pay Period screen have been updated to provide more relevant pay period and scheduling details. The new default columns include:

  • Employee Information: Name, Emp ID, Status, Pay Group, Pay Type, Points.

  • Actual Hours: Regular, OT, DT, Premium, Other Hours, Total.

  • Scheduled Hours: Regular, OT, DT, Total.

These changes are applied automatically when users access the Employees view.

Mobile App Fixed Issue

Resolved issue with open shift notifications for unpublished shifts

In some instances of previous releases, notifications were being sent to employees for unpublished shift assignments.

The software has been updated to resolve this issue.

 

June 6, 2025

Product/
Category
Type Description
Labor Fixed Issue

Resolved projected hours issue in Scheduling

In some instances of previous releases, projected hours were not displayed in the Daily Labor Summary section of the Employee Schedules screen.

The software has been updated to resolve this issue.

Labor Fixed Issue

Resolved issue causing errors in Scheduling

In some instances of previous releases, users encountered errors when editing shifts in the Employee Schedules screen.

The software has been updated to resolve this issue.

Time & Attendance Fixed Issue

Resolved file name issue with Import Earnings

In some instances of previous releases, the Import Earnings process in Review Pay Period did not allow file names that contained a period (.) punctuation mark.

The software has been updated to resolve this issue.

 

June 4, 2025

Product/
Category
Type Description
Configuration Improvement

Meal Punch work rule now applies to worked job

The Meal Punch work rule has been updated to ensure that any associated earnings are now applied to the job the employee actually worked, rather than defaulting to the employee’s home job. This is especially important for cross-property employees, as the rule will now reference and apply the correct job and property context during break tracking. This improvement enhances payroll accuracy and better reflects real-world scheduling scenarios.

Time & Attendance Improvement

Improved support for punch corrections across open pay periods

In previous releases, the punch corrections feature in the Time Clock was limited to the single open pay period configured in the property settings. As a result, employees were sometimes unable to submit corrections for valid missed punches in the current open pay period. With this update, the software now considers all open pay periods for a property, allowing employees to submit punch corrections for any eligible date within those periods. This ensures more accurate and flexible correction workflows for both employees and managers.

Administration Fixed Issue

Resolved issue affecting cost information access

In some instances of previous releases of Employee Maintenance, users with the Can View Cost permission disabled were still able to edit the annual or hourly rate fields, despite these fields being displayed as NaN (not a number).

The software has been updated so that fields related to cost information are properly disabled and uneditable for users who do not have Can View Cost permissions. This fix ensures that financial details are only modified by authorized personnel.

Administration Fixed Issue

Resolved issue with editing home jobs

In some instances of previous releases, users were unable to edit employees' home jobs in the Jobs tab of Employee Maintenance.

The software has been updated to resolve this issue.

 

June 2, 2025 to June 5, 2025

Product/
Category
Type Description
Service, System Configuration Improvement

Improvement in System Configuration for Service

This Service release introduces Ongoing Job event to Alert Manager, allowing you to trigger alerts based on job progress. You can now set alerts for specific percentages of Maximum Response Time (MRT) to stay informed of key milestones during job completion.

 

May 21, 2025

Product/
Category
Type Description
Configuration Improvement

Warning message for Time Clocks without permissions

The Permissions tab of the Time Clocks Setup screen now displays a warning message for clocks that have no configured permissions.

Configuration Improvement

Updated behavior for Shift Difference OT work rule with custom earnings

The Shift Difference OT work rule has been enhanced to support more flexible configurations when managing shift gaps. Now, if Convert Hours to OT is cleared and Convert Full Second Shift is selected, the software will apply a custom earning (as defined in the rule) based on the full duration of the second shift multiplied by the Overtime Factor Rate—without converting those hours to overtime on the time card.

This improvement enables more accurate and configurable compensation for qualifying shift patterns, while preserving regular hour classifications unless otherwise overridden by another rule.

Configuration Improvement

Alphabetical sorting in Setup screens

In various Setup screens, items in drop-down lists now appear in alphabetical order. Affected screens include:

Labor Improvement

Published status on scheduled shifts

On the Employee Schedules screen, a new icon (arrow) indicates which shifts have been published.

Administration Fixed Issue

Resolved issue with terminated managers in Employee Maintenance

In some instances of previous releases, terminated manager-level users still appeared as Active in Employee Maintenance.

The software has been updated son that terminated manager-level users appear as Inactive in Employee Maintenance, as expected.

 

May 7, 2025

Workforce Management

Product/
Category
Type Description
Configuration New Feature

New parameter in the Shift Difference OT work rule

The Shift Difference OT work rule now includes a new Exclude Shifts on Separate Days checkbox. If selected, the work rule will not be applied if the first and second shifts are on different workdays.

Configuration New Feature

Gender filter in the Employee Sets screen

The Add/Edit Filter dialog box on the Employee Sets screen now includes a Gender option that allows you to set gender as a grouping criteria for employee sets.

Note: For each employee, the Gender field in the filter uses the gender specified in the General tab of Employee Maintenance.

Configuration New Feature

Configurable time off types in the Mobile App

Scheduling managers now have greater control over which time off types appear in the My Time Off Requests screen of the Mobile App. In the desktop application, you can manage this setting by selecting or clearing the Mobile checkbox in the Earning Types screen.

Only accrual types with the Mobile checkbox selected will be visible to employees in the Mobile App.

Configuration Improvement

Improved overtime calculations in Hours Distribution work rules

In previous releases, Hours Distribution work rules did not allow for the both overtime (OT) and consecutive day calculations.

The software has been updated to include a new Both Consecutive and Weekly OT checkbox in the following Hours Distribution work rules:

  • OT DT Daily, Weekly, 7th Day Anytime

  • OT DT Daily, Weekly, 6th Day OT, 7th Day DT

  • Daily, Weekly, Consecutive Days OT With Min Break Spanning Midnight

If selected, the work rule will apply both the Consecutive Days and Weekly OT parameters.

Labor New Feature

First Come First Serve now available for bulk open shifts

Scheduling managers can now send out open shifts in bulk using the First Come First Serve option. The Make Open Shifts Available for Pickup confirmation dialog box now includes a toggle that allows managers to choose whether shifts should be assigned on a first-come-first-serve basis or require manager approval.

The software ensures that pickup requests are only sent to qualified employees who would not trigger schedule violations. Open shifts previously assigned through the Employee Selection feature remain unaffected. This update streamlines shift distribution while maintaining scheduling integrity.

Mobile App New Feature

Ability to cancel approved future time off requests in the Mobile App

Employees using the Unifocus Mobile App can now cancel their approved time off requests (TORs) directly from the My Time Off Requests screen, if the requests are for future dates. Past-dated requests remain non-cancelable to preserve historical records. The cancellation process follows the same workflow used for pending TORs, with an X button available at the bottom of the request for easy access.

 

Operations

Product/
Category
Type Description
Glitch, Analytics New Feature

Benchmarking in Glitch Analytics

This release of Glitch Analytics introduces a Benchmarking tab, which compares property performance in managing and resolving glitches using standardized metrics. Glitch Analytics provides a consolidated, at-a-glance view of key service recovery metrics to help you monitor glitches and complaints more effectively. The interactive charts and filters offer a flexible, customizable analytics experience.

With Glitch Analytics, you can do the following:

  • View operational KPIs.

  • View and interact with charts for various metrics.

  • Customize charts views using filters.

  • Export visuals as images, PDFs, or Excel files from the export () icon.

  • Add, edit, and delete scheduled notifications from the calendar () icon.

 

April 30, 2025

Product/
Category
Type Description
Housekeeping New Feature

Inspection Efficiency report

This Housekeeping release introduces the Inspection Efficiency report to help managers and supervisors track inspection performance for all task types. The report includes:

  • Total Rooms versus Inspected—Compares assigned rooms to the inspected rooms.

  • Inspection timeliness—Displays inspections completed before and after a selected cut-off time.

  • Timeliness percentages—Displays inspected percentage of before and after cut-off time.

  • Filters—Filter by task type, cut-off time, and date range.

Maintenance New Feature

Delete icon for the uploaded image in the New Asset Screen

This Maintenance release introduces the Delete icon () to the New Asset Screen. You can now delete an uploaded image and replace it with a new one.

For more information, see New Asset screen

Maintenance New Feature

Customize Columns icon in the Work Order Console

This Maintenance release introduces the Customize Column icon () to the Work Order Console. You can use this option to customize the screen with listed available fields.

Note: Only Maintenance users with View permissions can customize columns.

For more information, see Work Order Console.

Maintenance Improvement

Previous date restrictions for PM work orders

In this Maintenance release, you can now schedule Preventive Maintenance (PM) work orders only for current or future dates when creating or editing PM work orders.

For more information, see Edit PM screen

Maintenance New Feature

Clone option in the Asset details pane

This Maintenance release introduces a new Clone option in the Asset details pane to help you create a new asset by duplicating the details of an existing one.

For more information, see Asset details pane.

Maintenance New Feature

Save and load customized views to the Work Order Console

You can now save and load custom views to switch between configurations without reapplying filters, sorting, or grouping. You can mark one of your saved views as primary. You can also view the default name for the existing view. For more information, see the, Work Order Console.

 

 

April 23, 2025

Product/
Category
Type Description
Administration New Feature

Pay Group field in Employee Maintenance

The General tab of Employee Maintenance now includes a Pay Group field where you can manually review and adjust pay groups for employees. This new field appears in the Employment Information - Additional Fields section.

Note: This field is configured in the Employee Config Field Overrides screen, which includes the Pay Group field in the Standard Fields section. By default, the Pay Group field will be visible in Employee Maintenance.

Administration Improvement

Automatic pay group updates with home job change

When an employee's home job is updated in the Jobs tab of Employee Maintenance, their pay group will be changed to the default pay group of the new property.

Configuration New Feature

Custom Pay Group field in Employee Maintenance

You can now show or hide a new Pay Group field on the General tab of Employee Maintenance. With the Pay Group field, you can manually review and adjust pay groups for employees.

This field is configured in the Employee Config Field Overrides screen, which includes the Pay Group field in the Standard Fields section. By default, the Pay Group field will be visible in Employee Maintenance.

Configuration New Feature

New parameter in the Holiday Differential work rule

The Holiday Differential Daily Differential work rule now includes a new Count Entire Shift As Holiday checkbox. If selected, all hours of a shift that starts before a holiday and ends on the holiday will count as holiday hours. If not selected, only hours for shifts starting on a holiday will count as holiday hours.

Labor Improvement

Enhanced shift management with automatic request cancellation

The shift assignment process has been standardized across desktop and mobile versions of Employee Requests. Now, when a shift is assigned to an employee, all associated pickup requests are automatically canceled, ensuring consistency with the Employee Requests desktop application. Affected employees, except the assigned individual, will receive notifications that their pickup requests have been denied.

Administration Fixed Issue

Security update for generating projected and standard hours

In some instances of previous releases, some users could generate projected and standard hours without required access to standard sets.

The software has been updated so that users without access to standard sets will receive a clear notification preventing unauthorized actions. This update ensures secure and proper use of functionality within software.

 

April 17, 2025

Product/
Category
Type Description
Survey Solutions New Feature

Guest Summary report

This Survey Solutions release introduces the redesigned Guest Summary report, which aims to enhance property management through direct guest feedback. This report includes four main sections, each providing valuable insights into the guest experience:

  • Summary—Aggregates the overall service ratings across various hotel service groups.

  • Detail—Offers a granular view of specific questions related to each service group.

  • Trend—Tracks satisfaction trends over time, displaying data for each month across a 13-month period.

  • Comments—Compiles guests' comments so that you can better assess guest satisfaction.

For more information, see Guest Summary report.

 

April 10, 2025

Product/
Category
Type Description
System Configuration New Feature

Data Refresh icon added to User Console

This release introduces the Data Refresh icon (), which enables you to resync the property cache, clearing the old cache to display the new data on the screen.

Note: Only property admin users for system configuration can resync the property cache.

Inspection Improvement

Increased Email character limit for Inspection Checklist Recipients

In this release of Inspection, you can now add email address with an increased domain character limit of 8 characters, allowing support for longer domain names.

 

April 9, 2025

Product/
Category
Type Description
Mobile App Improvement

Warning for time off requests exceeding 30 days

In this release of the Mobile App, users requesting time off for periods exceeding 30 days will now receive a warning message and must confirm their request.

Mobile App Improvement

Denied pickup requests displayed on the Mobile App

The Rejected tab in the My Shift Requests screen of the Mobile App now displays denied pickup requests.

Configuration Fixed Issue

Resolved issue with the Calendar Year Carry Over work rule

In some instances of previous releases, the Calendar Year Carry Over Benefit Expiration work rule did not correctly enforce the maximum carryover limit for accrual earnings as specified in the work rule, resulting in employee accrual totals exceeding the established limits.

The software has been updated so that the work rule enforces the carryover limit, as expected.

Time & Attendance Fixed Issue

Resolved zero earning issue in time cards

In some instances of previous releases, when the max running value was set to 0 in the Day of Year Benefit Accrual work rule, employee time cards incorrectly displayed 0 as the earning.

The software has been updated so that when the max running value is set to 0 in the Day of Year Benefit Accrual work rule, employee time cards display no earnings, as expected.

 

March 28, 2025

Product/
Category
Type Description
Analytics, Service New Feature

Benchmarking in Service Analytics

This release of Service Analytics introduces a Benchmarking tab, which compares property performance based on guest job data. Benchmarking helps identify areas for improvement and set performance goals, with key metrics such as service request volume, escalation rates, guest job registration density, total guest jobs vs delayed, guest job performance (for example, parked, reopened, open, and SNL jobs), and peak hour analysis.

With Benchmarking, you can do the following:

  • View operational KPIs.

  • View and interact with charts for various metrics.

  • Customize charts.

  • Add, edit, and delete scheduled notifications from the calendar () icon.

  • Export the view as an image, PDF, or Excel file from the export () icon.

For instructions and more information, see Benchmarking tab .

 

March 26, 2025

Product/
Category
Type Description
Labor Feature Removal

Removal of the Timeline Scheduling feature

The Timeline Scheduling feature has been discontinued in our Labor software. Accordingly, the Timeline Scheduling menu option has also been removed.

Mobile App New Feature, Improvements

Enhanced configurability and redesign of the Peer Schedules screen in the Mobile App

This release of the Mobile App introduces significant improvements to the Peer Schedules screen in My Schedule.

The following improvements provide managers and administrative users with greater control over job visibility and enhancing user interaction with peer scheduling information:

  • Job filter customization—Administrative users can now specify which jobs appear in peer schedules through a new Peer Schedules Job Filter added to the Mobile Configuration screen. This filter allows selection among three settings:

    • Jobs Only—Show only jobs (job codes) that match the employee's. This is the default setting.

    • Jobs/Departments—Show only jobs (job codes) that match the employee's and also jobs within the same department as those jobs

    • All Jobs—Shows all jobs at the property.

The following improvements are designed to make scheduling more intuitive and user-friendly, allowing employees to efficiently manage and interact with their schedules and those of their peers.

  • Enhanced Peer Schedules user interface

    • A new Select Job dialog box enables employees to choose specific jobs for viewing schedules, enhancing focus and reducing clutter.

    • The Peer Schedules screen now displays schedules in a grid format, where shifts are shown as buttons. Selecting a shift pulls up a detailed drawer at the bottom of the screen with comprehensive shift details.

    • Peer schedules can now be viewed on days when employees are off.

  • Improved navigation and accessibility

    • The Peer Schedules screen includes a job filter and a date selector to refine the display of schedules according to specific jobs and dates.

    • Employees will see shifts for the selected job and date, displayed in a clear and organized manner, with all shifts starting on the chosen date available for easy viewing.

For more information, see:

Mobile App Improvement

Manager warning for time off requests exceeding 30 days

In this release of the Mobile App, managers entering employee time off requests (TORs) for periods exceeding 30 days will now receive a warning message and must confirm their request.

Time & Attendance Improvement

Clarity improvements to audit information for punch corrections

In previous releases of the Review Time Card screen, both accepted rejected punches and accepted punch corrections were recorded in the Audits tab as "Accepted Punch Correction."

To improve clarity and differentiate these actions:

  • When a rejected punch is accepted, the audit will now display "Accepted Rejected Punch."

  • When a punch correction is accepted, the audit will continue to show "Accepted Punch Correction."

This improvement ensures that users can easily distinguish between these two types of approvals.

Mobile App Fixed Issue

Enhanced Mobile App performance for employee shift requests

In some instances of previous releases, employees encountered slow performance when completing shift requests in the Mobile App.

The software has been updated to improve performance of employee shift requests.

 

March 13, 2025

Product/
Category
Type Description
Configuration Improvement

Late break messages in Post Punch work rules

In previous releases of the Missing Break Post Punch Post Punch work rule, the First Missing Break Message and Second Missing Break Message were applied to both missing and late breaks.

In this release, the Missing Break Post Punch work rule includes two new fields for configuring custom messages for late breaks:

  • First Late Break Message

  • Second Late Break Message

These new fields enable you to customize late break messages, distinct from those for missed breaks. This improvement ensures clearer communication and compliance with workplace policies.

Labor Improvement

Denied employee icons in Shift Requests

In this release of Employee Requests, managers can now see the list of employees who were denied employee selection pickup requests for grouped pending, individual pending, grouped approved, and individual approved requests. On the Shift Requests screen, the Grouped Requests and Employee Selection panes include a Denied section that displays icons with denied employees' initials.

Note: For grouped requests, the list displays employees who have been denied any of the underlying requests.

Analytics, Labor Fixed Issue

Resolved issue that displayed incorrect properties in the Labor Dashboard

In some instances of previous releases, the Labor Dashboard displayed the wrong list of properties when the jobs filter was reset.

The software has been updated so that the Labor Dashboard displays the correct list of properties, as expected.

Mobile App Fixed Issue

Resolved issue with confirmation for time off requests in the Mobile App

In some instances of previous releases, Mobile App users did not receive an alert when approving Time Off Requests (TOR) for full days. This alert is to ensure that managers are aware that approving the TOR will unassign the employee from any overlapping shifts, which will remain open for reassignment. Managers can choose to proceed with the approval or cancel to take no action.

The software has been updated so that users now receive the alert, as expected.

Mobile App Fixed Issue

Resolved issue with swapping shifts

In some instances of previous releases, Mobile App users experienced issues where shifts available for swapping, particularly those for secondary jobs, were not consistently displayed.

The software has been updated to ensure that all accessible shifts, which do not conflict with users' schedules, are now properly displayed.

Time & Attendance Fixed Issue

Resolved issue with tip pools

In some instances of previous releases, when users tried to associate tip pool types to a tip pool, the date ranges did not correctly populate.

The software has been updated so the users can successfully associate tip pool types to tip pools.

 

March 11, 2025

Product/
Category
Type Description
Administration Improvement

Events permission in the User Administration screen

The Action & Application Access tab of User Administration now includes a new Events option for setting the permission to access the Events screen. The permission is found in System Setup > Secondary.

Analytics, Labor Fixed Issue

Resolved error when loading At a Glance screen of Labor Dashboard

In some instances of previous releases, the At a Glance screen of Labor Dashboard did not load correctly.

The software has been updated to resolve this issue.

 

February 28, 2025

Product/
Category
Type Description
Maintenance New Feature, Improvements

Improvements in System Configuration for Maintenance

This release includes the following improvements to the Message Format screen.

  • Maintenance Module—The new Maintenance Module option allows you to view events specific to Maintenance. When you select Maintenance Module from the drop-down menu, you will see a list of events related to Maintenance.

  • Customize format button—You can now customize the text message in the Message Format screen.

  • Events—The new Events option allows you to manage all events in the Message Format screen.

Note: Only users with the appropriate role permissions for system configuration can customize the event's text message, which can be accessed from the System Configuration > Role Management > New Role. For more information, see the New Role section.

Maintenance Improvements

Email field and notification enhancements for PM work orders

This Maintenance release includes the following Improvements:

  • Email field added to New PM screen—You can now add an email address for sending notifications about completed Preventive Maintenance (PM) work orders. For more information, see the New PM screen.

  • PM work order completion email notification—You can now receive email notifications for completed Preventive Maintenance (PM) work orders, with the details provided as a PDF attachment. For more information, see the Work order details pane

  • Email field added to PM Import sample file—You can now add an email address in the email_Id field of the sample Excel file. For more information, see the Import Data screen.

Service, Glitch Improvements

Multilingual support in Message Format screen

This release allows users to view events in their preferred language.
The language selection option is available in the English () drop-down on the Message Format screen.

 

February 26, 2025

Product/
Category
Type Description
Time & Attendance New Feature

Filtering rejected punches in Review Pay Period

The Review Pay Period screen now includes a new Rejected tab that you can use to filter the employee list to only employees with pending rejected punches that have not been reviewed or acknowledged. The Rejected tab contains the following information:

  • Employee name

  • Employee ID

  • Status

  • Pay group

  • Pay type

  • Number of rejected punches, which is calculated as the total number of rejected punches for the employee during the selected period.

Note: The Rejected tab appears only for the current pay period.

Labor Fixed Issue

Resolved issue with split shifts and open shift employee selection

In some instances of previous releases, employees who had two separate shifts on the same day without any overlap were incorrectly excluded from the Open Shift Pickup Request selection list for a new shift that fit between their existing shifts. For example, an employee with early morning and early evening shifts was not listed as available for a midday shift, despite no actual overlap.

The software has been updated to correct the handling of overlap thresholds, ensuring that employees are correctly recognized as available when their existing shifts do not conflict with the proposed open shift times.

 

February 13, 2025

Product/
Category
Type Description
Analytics, Labor Fixed Issue

Metrics and Trends buttons work in Labor Dashboard

In some instances of previous releases, you received an error message when clicking Metrics or Trends buttons on the At a Glance screen of Labor Dashboard.

The software has been updated so that the Metrics and Reports/Trends tabs load when you select Metrics or Trends in the Labor Dashboard, as expected.

 

February 12, 2025

Product/
Category
Type Description
Configuration Improvement

Editing a KBI associated with previously entered mappings

You can now edit the KBI of an existing mapping in the Actual KBI Mapping screen. Previously, once a KBI was selected, it became uneditable, requiring a new setup to make changes. With this update, you have the flexibility to update the KBI to any unmapped KBI, streamlining your configuration process. This change will automatically apply to all individually included lines, ensuring consistent adjustments across your entries.

Labor New Feature

Enhanced visibility for urgent pickup requests in Employee Requests

In this release of the Shift Requests screen, the Urgent Pickup Request details pane includes an Accepted By field that allows scheduling managers to quickly see which employee has accepted an urgent pickup request.

Mobile App Improvement

Redesigned Weekly Availability screen in the Unifocus Mobile App

This release includes user interface (UI) and user experience improvements to the Weekly Availability screen in the Unifocus Mobile App.

For details on changes and improvements to the screens above, see Unifocus Mobile App Change Log.

For online help, see Unifocus Mobile App Quick Reference Guide.

Mobile App Improvement

Event information in the My Schedules screen on the Mobile App

This release introduces the following improvements to Open Shifts in the My Schedules screen of the Unifocus Mobile App:

  • An event icon () appears next to the open shifts that are associated with events.

  • When selecting an open shift that is associated with an event, the complete shift information, including the event details, appears in a pop-up window.

Time & Attendance Improvement

Updated default validation for time card earnings against accruals

In this release of the Review Time Card screen, the software now automatically validates new earnings against future approved accruals by default. This enhancement ensures that users cannot add more earning hours than the employee has accrued.

This functionality, previously available only by contacting your Unifocus Client Success Manager (CSM) to enable it, is now activated for all users.

Note: Contact your Unifocus Client Success Manager (CSM) if you would like to deactivate this default functionality.

Administration Fixed Issue

Resolved issue with employee statuses

In some instance of previous releases, terminated employees appeared with a status of Active in the Mobile section of the General tab of Employee Maintenance.

The software has been updated so that terminated employees appear with a status of Inactive, as expected.

 

January 29, 2025

Product/
Category
Type Description
Administration Improvement

Email addresses are required for employee promotion

An email address is now required when promoting an employee in Employee Maintenance.

Configuration New Feature

New configuration options in the Preferences screen

In this release, the Preferences screen (in Setup) includes new sections and options for configuring general property-level settings in Employee Maintenance, Time & Attendance, and Labor Planning.

For more information, see Preferences.

Configuration Improvement

New parameter in the Shift Difference OT work rule

The Shift Difference OT work rule includes a new Reduce Hours by First Shift OT parameter that can be used to reduce the second shift's hours by the amount of overtime already taken in the first shift. This new parameter helps to ensure compliance with union regulations.

Mobile App Improvement

Notification for first-come-first-serve pickup request

Managers are now notified when employees accept first-come-first-serve pickup requests.

Labor Fixed Issue

Resolved issue with managers approving their own time off requests

In some instances of previous releases, managers who did not have Can Modify Self permission were able to approve their own time off requests (TORs).

The software has been updated so that users who do not have Can Modify Self permission are unable to approve their own TORs, as expected.

 

January 27, 2025

Product/
Category
Type Description
Glitch New Feature

Simultaneously mapping all glitch descriptions

In this release of Glitch, the Glitch Manager includes a Map icon and a drop-down menu that allow you to map all glitch descriptions at once.

The drop-down menu displays two options:

  • Map All

  • Multi Map (up to 25 glitch descriptions)

For more information, see Mapping a glitch description to properties

Maintenance New Feature

Section option in the Work Order Console

This Maintenance release introduces a new Section option in the Work Order Console, allowing you to group work orders based on their section.

This new option is available in the Group () option of the Work Order Console.

Maintenance New Feature

Creating schedules for balanced preventative maintenance work orders

In this Maintenance release, you can add a schedule for a balanced Preventative Maintenance (PM) work order with additional pattern options, such as Quarterly, Bi- Annually, and others.

You can access these options from the New PM screen by selecting the Balanced PM, Add Schedule option. For more information, see the New PM screen.

Maintenance Improvement

Printing a work order with additional details

In this Maintenance release, you can now view additional details when printing a work order, enhancing reporting and record keeping.

You access the Print Work Order option from the Work Order Console by opening the work order details pane and selecting the ellipsis icon (). For more information, see Work order details pane

Maintenance Improvement

User interface improvements to the Work Order Console

This release includes user interface improvements to the Work Order Console:

  • Pagination now appears at the top of the Work Order Console.

  • Legend () and Refresh () icon are now at the top of the Work Order Console.

  • Save () and Load () options appear next to the sort option.

Maintenance Improvement

Improvements in System Configuration for Maintenance

This release includes the following Improvements:

  • Work Order Console—You can now manage additional roles and rights in the Work Order Console. The Work Order Console permission drop-down list includes the following actions, along with other available options:

    • Complete

    • Add Attachment

    • Delete Attachment

    • Add/Update Checklist

    • Park

    • Print

    • Reassign

    • Reopen

    • Start

    • Add/Update Asset

  • New Work Order—The New Work Order drop-down list includes options for adding attachments, editing, and registering work orders.

Maintenance Improvement

Improvement to filtering My Work Orders in the Work Order Console

In this release of Maintenance, the My Work Orders filter in the Filters section of the Work Order Console now displays only the work orders assigned to you. You can view work orders that are assigned to you but not created by you.

Maintenance Improvement

Edit option in the work order details pane

In this release of Maintenance, the Work order details pane now displays the Edit option. You can use this option to edit work orders that are in the Unassigned or Assigned state, but only for Corrective type work orders, when selected from the Work Order Console.

Note: Only Maintenance users with Actions permissions can edit work orders in an Unassigned or Assigned state.

Service New Feature

Simultaneously mapping all job descriptions

In this release of Service, the Job Manager includes a Map icon and a drop-down menu that allow you to map all job descriptions at once.

The drop-down menu displays two options:

  • Map All

  • Multi Map (up to 25 job descriptions)

For more information, see Mapping a job description to properties

Service New Feature

Guest Directory icon added to Guest Module

In this release of Service, the Guest module now displays the Guest Directory icon (), which enables you to search guests across their entire guest data.

Service Improvement

Enhancement to room status icons in the Guests module

In this release of Service, the Guest module room status icons changed from a circle to a rectangle:

  • Red Rectangle ()

  • Green Rectangle ()

  • Blue Rectangle ()

  • Yellow Rectangle ()

  • Outlined Rectangle ()

  • Outlined Rectangle ()

 

January 15, 2025

Product/
Category
Type Description
Mobile App New Features, Improvements

Redesigned employee screens in the Unifocus Mobile App

This release includes user interface (UI) and user experience improvements to the following Unifocus Mobile App screens:

  • My Call Ins

  • My Shift Requests

  • My Schedule

For details on changes and improvements to the screens above, see Unifocus Mobile App Change Log.

For online help, see Unifocus Mobile App Quick Reference Guide.

 

 

 

 


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